Hayley Katzaman
Quakertown,PA
Summary
Dedicated Customer Service Representative with a strong background in building client relationships and enhancing customer satisfaction. Skilled in fostering teamwork and contributing to company success through effective communication and partnership cultivation. Results-oriented professional focused on driving business growth and maintaining high service standards.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Kennel Team Lead
Quakertown Veterinary Clinic
Quakertown, PA
04.2022 - Current
- Supervised daily operations of veterinary team and ensured efficient workflow.
- Coordinated patient scheduling and managed front desk staff for optimal service.
- Trained new employees on clinic procedures and customer service standards.
- Deescalated conflicts to maintain team harmony and ensure smooth operations.
- Managed financial transactions and cash register operations to support accurate billing and customer satisfaction.
- Implemented inventory management practices for medical supplies and equipment.
- Monitored team progress and enforced deadlines.
- Identified process improvement opportunities and implemented solutions to enhance operational efficiency.
Taco Bell Cashier
Taco Bell
Hamburg, Pennsylvania
10.2021 - 01.2022
- Processed customer transactions efficiently and accurately at fast-paced restaurant.
- Handled cash, credit, and digital payments following company procedures.
- Assisted customers with menu selection and answered product-related inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness and organization of cashier area and dining space.
- Collaborated with team members to ensure timely service during peak hours.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
Education
Blue Mountain High School
Orwigsburg, PASkills
- Patient scheduling
- Medical records management
- Inventory management
- Team supervision
- Employee training
- Cash handling
- Effective communication
- Problem solving
- Conflict resolution
- Attention to detail
Languages
English
Full Professional
Certification
- CPR Certified.
Affiliations
- Pickleball.
- Animal handling.
- Softball.
- Computers.
- Video game streamer.
- Archery.
References
References available upon request.
More about me!
I’ve been working with animals from a kid on up. I personally have a large selection of animals that I own and take care of. I’m a proud owner of 7 cats, a dog, a sulcutta tortoise, a rabbit, 8 hermit crabs, 2 parakeets, 3 leopard geckos, 2 bearded dragons and I own 6 fish tanks.
Aside from animal care I am into computers. I personally built my own desktop computer and I also stream video-games.
Timeline
Kennel Team Lead
Quakertown Veterinary Clinic
04.2022 - Current
Taco Bell Cashier
Taco Bell
10.2021 - 01.2022
Blue Mountain High School