Hayley Licata
Cheektowaga,NY
Summary
Diligent and detail-oriented professional with 6+ years of experience handling complex claims processes in compliance with regulatory requirements to reach fair and timely resolutions. Skilled at determining proper course of action for coverage and disposition of claims through effective judgment, analytical, and decision-making skills while delivering high-quality customer service.
Overview
13
13
years of professional experience
Work History
PIP EXAMINER, GEICO
08.2016 - Current
- Evaluate the validity of personal injury insurance claims and monitor case files over the course of treatment
- Consult with involved parties, secure medical information, review insurance contracts, associated reports, and billing documentation.
CUSTOMER SERVICE REPRESENTATIVE
FOSTER & MONROE LLC
01.2013 - 08.2016
- Utilize multiple systems to skip trace and ultimately get in contact with customers regarding their collections accounts
- Negotiate payment arrangement specific to each customers financial situation while providing excellent customer service.
Education
High - undefined
WEST SENECA EAST SENIOR | WEST SENECA
2011
Skills
- CUSTOMER SERVICE
- DETAIL ORIENTED
- ORGANIZATION
- TIME MANAGEMENT
- MULTITASKING
- NEGOTIATION
- CLAIMS HANDLING
- INVESTIGATING
- POLICY KNOWLEDGE
Timeline
PIP EXAMINER, GEICO
08.2016 - Current
CUSTOMER SERVICE REPRESENTATIVE
FOSTER & MONROE LLC
01.2013 - 08.2016
High - undefined
WEST SENECA EAST SENIOR | WEST SENECA