Work Preference
Summary
Education
Overview
Work History
Skills
Work Availability
Certification
Software
Websites
Timeline
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Hi, I’m

Hayley Marks

Seeking Career Change
Ellijay,GA
Hayley Marks

Work Preference

Desired Job Title

Business AnalystManagement ConsultantProcess Improvement ConsultantOperational AnalystOrganizational Effectiveness Consultant

Work Type

Full Time

Location Preference

HybridOn-Site
Location: Atlanta, GAWoodstock, GAAlpharetta, GACanton, GAMarietta, GA
Open to relocation: Yes

Important To Me

Work-life balanceCompany CultureHealthcare benefitsPaid time offCareer advancementStock Options / Equity / Profit Sharing401k matchPersonal development programsFlexible work hours

Summary

Dynamic business leader with a proven track record in driving organizational change and enhancing performance through strategic process improvements. Skilled in cultivating high-performing teams, developing training programs, and implementing innovative solutions that exceed operational goals. Collaborates effectively with cross-functional teams to ensure alignment with business objectives and enhance customer satisfaction.

Education

Western Governors University
Salt Lake City, UT

Bachelor of Science from Business Management
01.2025 - 08.2026

Overview

1
Certification
19
years of professional experience
2
years of post-secondary education

Work History

Ingles Markets
Ellijay, Georgia

Store Associate
01.2025 - Current

Job overview

  • Worked flexible hours across night, weekend, and holiday shifts.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Ingles Markets Inc
Ellijay, Georgia

Starbucks Manager
02.2024 - 01.2025

Job overview

  • Cultivated team culture that exceeded customer expectations and achieved performance goals through targeted training.
  • Motivated staff to achieve full potential by fostering a strong sense of teamwork.

Ingles Markets
Blue Ridge, Georgia

Customer Service Manager
09.2023 - 02.2024

Job overview

  • Developed task-specific checklists for cashiers and baggers to streamline operations.
  • Created training materials to standardize staff performance and ensure consistency across roles.
  • Collaborated with corporate and district personnel to resolve documentation and disciplinary issues.

Ingles Markets Inc
Blue Ridge, Georgia

Store Associate
05.2023 - 09.2023

Job overview

  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Radical Pathways Counseling
Ellijay, GA

Office Manager
02.2023 - 06.2023

Job overview

  • Maintained accurate bookkeeping to support financial decision-making
  • Organized and prioritized schedules to optimize team workflow
  • Developed logos, created business materials, and designed website to strengthen brand identity

New Era Colorado
Denver, CO

Youth Agenda Organizer
07.2022 - 12.2022

Job overview

  • Conducted phone banking, engaging over 1,500 voters to increase awareness and participation in key causes.
  • Registered over 300 voters, developed personalized voting plans, assisted individuals to polls, enhancing voter participation.
  • Coordinated community engagement events to raise awareness about social issues.
  • Trained and mentored new organizers on effective outreach strategies and tools.

Ingles Markets Inc
Denver, CO

HR Clerk
12.2021 - 07.2022

Job overview

  • Led project to update employee job descriptions across three divisions, enhancing clarity for thousands of positions.
  • Maintained comprehensive database of employee and contractor information for Risk Management, supporting informed decision-making.
  • Managed FMLA coordination of benefits and tracking
  • Strengthened collaboration by bridging gaps between management and project teams, fostering a unified approach.
  • Contributed to data entry project in UKG HR software, ensuring accurate information input.

Ingles Markets Inc
Asheville, North Carolina

Retail Project and Development Manager
06.2019 - 11.2021

Job overview

  • Established new position to enhance organizational capabilities through skill utilization.
  • Partnered with business leaders in creating innovative, evidence-based talent management strategies that align with organizational goals, such as leading the redesign, pilot, and implementation of a standardized onboarding program across 198 retail locations, improving consistency and scalability across the organization.
  • Coordinated with leaders to develop strategies, including succession planning and leadership development, and created training materials, piloted programs, analyzed performance, and implemented Retail Future Leader Program with 50% promotion rate in first year.
  • New store opening Team Lead at 10 locations responsible for: organizing licensing, hiring, and training 250 associates at each location, office supply ordering, and opening week scheduling across the store, new store funds set up with banks and management transitioned to take over after opening.
  • Supported project research, development, piloting, and implementation of Curbside program across 30 locations.
  • Maintained District Human Resource Coordinator responsibilities in 20 stores across two states
  • Supported operations in multiple stores across five states.

Ingles Markets Inc
Asheville, North Carolina

District HR Coordinator
07.2013 - 06.2019

Job overview

  • Oversaw operations for 45 stores in four states.
  • Coordinated hiring events to attract candidates for open positions, enhancing recruitment efforts and increasing candidate engagement.
  • Conducted quarterly OSHA safety inspections and reviewed labor policy execution to ensure Fair Labor Standards Act compliance across 45 locations, utilizing reports to evaluate adherence and develop corrective action plans.
  • Created and implemented career development and skills-building tools, developing three courses for learning management systems and redesigning reports to standardize store operations, improving clarity and efficiency in deliverables.
  • Assisted with the roll-out of new programs such as applicant tracking systems and HRIS systems
  • Conducted yearly health insurance and benefits meetings at stores to ensure associates understood what benefits were offered

Ingles Markets Inc
Ellijay, GA

Customer Service Manager
01.2012 - 07.2013

Job overview

  • Developed task-specific checklists for cashiers and baggers to streamline operations.
  • Created training materials to standardize staff performance and ensure consistency across roles.
  • Collaborated with corporate and district personnel to resolve documentation and disciplinary issues.

Ingles Markets Inc
Ellijay, GA

Cashier/Bookkeeper
02.2008 - 01.2012

Job overview

  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.

Skills

  • Process Improvement
  • Business Process Analysis
  • Project management
  • Operational Efficiency
  • Change Management
  • Program Development
  • Stakeholder Management
  • Cross-Functional Collaboration
  • Data Analysis & Reporting
  • Process Standardization
  • Training & Facilitation
  • Organizational Development
  • Strategic Planning
  • Continuous Improvement
  • Creative problem-solving
  • Team Leadership
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Process Improvement Foundations- PMI Registered Education Provider

Software

Word

Excel

SAP

UKG

Canve

Adobe

ADP

Websites

Timeline

Western Governors University

Bachelor of Science from Business Management
01.2025 - 08.2026

Store Associate

Ingles Markets
01.2025 - Current

Starbucks Manager

Ingles Markets Inc
02.2024 - 01.2025

Customer Service Manager

Ingles Markets
09.2023 - 02.2024

Store Associate

Ingles Markets Inc
05.2023 - 09.2023

Office Manager

Radical Pathways Counseling
02.2023 - 06.2023

Youth Agenda Organizer

New Era Colorado
07.2022 - 12.2022

HR Clerk

Ingles Markets Inc
12.2021 - 07.2022

Retail Project and Development Manager

Ingles Markets Inc
06.2019 - 11.2021

District HR Coordinator

Ingles Markets Inc
07.2013 - 06.2019

Customer Service Manager

Ingles Markets Inc
01.2012 - 07.2013

Cashier/Bookkeeper

Ingles Markets Inc
02.2008 - 01.2012

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Hayley MarksSeeking Career Change