Hayley Marshall
Odessa,FL
Summary
Strong, collaborative team-building, conflict resolution and interpersonal skills. Graduated from TBT High School with the Academy of Journalism which included 4 years of Excellent written and verbal communication skills, along with graphic and web design. Exceptional planning and organizational skills. Strong computer skills, knowledge of Microsoft & Adobe applications (Word, Photoshop). Willing to relocate: Anywhere. Authorized to work in the US for any employer. Detail-oriented staffing professional with strong understanding of recruiting and staffing solutions. Proven track record of successfully managing recruitment initiatives and filling positions. Experienced with finding qualified candidates, coordinating interviews and onboarding new hires. Strong communicator and liaison between clients, candidates and management teams. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Staffing Associates
Dealer Solutions
05.2024 - Current
- Responsible for finalizing employee inventory "sign-in" sheets in order to compensate employees for staffing projects done
- Schedule parts inventory specialists for inventory projects coming up at local dealerships in need of extra help throughout the country
- Organize and maintain employee records
- Update internal databases (e.g. new hire information)
- Answer employees’ queries and forward them to the HR department as needed
- Retrieve company and employee data, as requested
- Send out advertisements for upcoming inventory projects via text, email, and phone calls
- Arrange staff travel and accommodations i.e. drivetime, hotel stays
- Responsible for cold calling local dealerships to recruit for short staffed upcoming dealership projects
Life Insurance Agent
The Alliance Integrity Co.
07.2023 - Current
- Develops and maintains a client base; seeks new prospects via referrals, direct mail, social media, group presentations, promotions, and other methods
- Consults with clients and prospective clients to assess insurance needs, budget, financial planning goals, and other relevant details
- Provides rate quotes and coverage recommendations; assists with long-term planning
- Assists with completion of application and other necessary paperwork; obtains underwriting approval
- Delivers policy and plan documents
- Follows up with clients on a periodic basis to assess financial, family, and other changes that may warrant modification of coverage
- Facilitates distributions to beneficiaries as directed on the death of the policyholder
- Performs other related duties as assigned.
Delivery Driver
Uber Eats
03.2020 - Current
- Log into app in order to begin shift
- Accept orders and arrive to restaurants/grocery stores in a timely manner
- Deliver orders to customers choice of delivery location.
Bilingual Sales Consultant
Spectrum
09.2022 - 06.2023
- An organized, digitally savvy communicator both in English and in Spanish with a competitive spirit eager to learn a variety of programs and platforms and grow
- Developed a way with words creating a positive customer experience to help generate sales
- Successfully field customer inquiries and effectively promote Spectrum's wide variety of products and services to customers all over the country
- Transition seamlessly between engaging my customers in conversation and operating billing and requisition programs
- Constantly staying on my toes to keep up with knowledge of updates on products, current and new so I'm able can pass that knowledge on to my customers
- An expert on navigating the billing system, entering new agreements, and streamlining the customer signup process.
Manager of Key Accounts
GATOR CASES INC
08.2019 - 03.2020
- In charge of online/real-time warranty issues with end-users(customers) and dealers
- Handle clerical tasks and maintain continuity and flow of office work for both internal and external customers
- Provide customers and rep firms with value-added service and industry leading support in terms of overall product knowledge, reliability, and consistency and follow up
- Demonstrate a desire to learn and grow professionally and undertake additional responsibilities to further improve company effectiveness in responding and anticipating customer business needs
- Handle all associated work in assigned territory(s) which includes: order writing, taking care of customer service issues generated during call outs, maintain accurate call reports, and develops business with new and existing dealers
- Employee of the month for December 2019.
ART TEACHER
BOTTLE & BOTTEGA
10.2018 - 12.2019
- Responsible for setting up event for guests prior to their arrival
- Greeted guests and assured them that this was a fun event for all and no competition required
- Assisted guests with certain techniques in order to gain the results for the painting
- Cleaned up before leaving and made sure event site was taken care of.
TATTOO ARTIST
TALI'S HENNA TATTOOS LLC
03.2019 - 07.2019
- Customized tattoo designs in order to ensure utmost customer satisfaction
- Assured customers that ink provided was authentic and organic jaguar ink for health purposes
- Recommended products for to suit customers pricing needs
- Open and closed the booth along with ensuring all products needed were available for same and next day
- Created an end-of-day report for transactional activity of the day.
FRAUD/SENIOR ACCOUNT SUPERVISOR
CAPITAL ONE
02.2015 - 03.2017
- Executed daily tasks including call warm/cold transferring, viewing personal identifying information, performing background checks, assisting individuals who are victims of identity theft, as well as operating a highly confidential banking system
- Interviewed victims of fraud to gather all the necessary facts for a fraud case
- Diligently identified the identities of customers through articulate systems such as Credit Browser and LexisNexis to ensure excellent fraud protection was being performed
- Promoted to a special advocacy team that is focused on handling escalated CORE customer calls and supporting customers on complaint resolution needs
- Interface with designated business area contacts to research customer complaints and/or system issues
- Possess extensive knowledge of many systems and processes over multiple lines of business
- Empowered to go beyond the typical service and policy parameters to resolve complex issues and to exceed customer expectations.
Education
Associate of Science - Health Information Technology
ITT TECHNICAL INSTITUTE
Tampa, FL12.2012
TAMPA BAY TECHNICAL HIGH SCHOOL
01.2010
Skills
- Adobe
- Photoshop
- Sales
- Graphic Design
- Adobe Illustrator
- Adobe InDesign
- 215 License (Less than 1 year)
Certification
- Excel, 03/01/20, Present
- Property & Casualty LicenseInsurance Producer License, 12/01/23, 12/01/25
- Driver's License
- Life & Health Insurance License
- 440 License, 07/01/23, 07/01/25
Personal Information
Title: Professional Insurance Producer
Languages
Spanish
Professional Working
Timeline
Staffing Associates
Dealer Solutions
05.2024 - Current
Life Insurance Agent
The Alliance Integrity Co.
07.2023 - Current
Bilingual Sales Consultant
Spectrum
09.2022 - 06.2023
Delivery Driver
Uber Eats
03.2020 - Current
Manager of Key Accounts
GATOR CASES INC
08.2019 - 03.2020
TATTOO ARTIST
TALI'S HENNA TATTOOS LLC
03.2019 - 07.2019
ART TEACHER
BOTTLE & BOTTEGA
10.2018 - 12.2019
FRAUD/SENIOR ACCOUNT SUPERVISOR
CAPITAL ONE
02.2015 - 03.2017
Associate of Science - Health Information Technology
ITT TECHNICAL INSTITUTE
TAMPA BAY TECHNICAL HIGH SCHOOL
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