Hayley Marshall
Staunton,VA
Summary
Detail-oriented Apprentice Optician with proven ability to enhance productivity and efficiency. Specialized in lens fitting and adjustment techniques, delivering exceptional customer service. Strong communication and problem-solving skills foster successful client and colleague interactions.
Overview
8
8
years of professional experience
Work History
Apprentice Optician
Eyeone
Staunton, VA
07.2020 - Current
- Completed daily quality assurance duties to provide feedback for improvements.
- Established clear expectations for employees, providing guidance when needed.
- Developed strategies for problem solving and conflict resolution among team members.
- Completed continuing education courses related to optics technology advancements.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Managed customer inquiries via telephone or email in a timely manner.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Processed payments for products or services rendered.
Apprentice Optician
National Vision
Staunton, VA
07.2019 - 07.2020
- Listened to patient desires and took into account facial features when recommending frame options.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Managed client frame selection processes and walked through lens options.
- Repaired and adjusted frames to meet customer needs.
- Cleaned and maintained work areas in accordance with company standards.
- Looked at patient prescriptions and prepared contacts and eyeglasses to fit specific parameters.
- Measured pupillary distance, ocular center, segment heights and frame-specific distances in order to properly fill out eyeglass's orders.
- Completed day-to-day duties accurately and efficiently.
Waitress
Bridgewater retirement community
Bridgewater, VA
05.2017 - 05.2019
- Assisted in seating guests at tables or booths.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Processed payments accurately using cash registers or POS systems.
- Organized take-out orders efficiently according to customer requests.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Bussed tables as needed during peak hours.
- Checked back with customers throughout meal service to ensure satisfaction.
Education
High School Diploma -
Fort Defiance High School
Fort Defiance, VA05-2019
Skills
- Quality assurance
- Customer service
- Problem solving
- Team collaboration
- Conflict resolution
- Insurance verification
References
References available upon request.
Timeline
Apprentice Optician
Eyeone
07.2020 - Current
Apprentice Optician
National Vision
07.2019 - 07.2020
Waitress
Bridgewater retirement community
05.2017 - 05.2019
High School Diploma -
Fort Defiance High School
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