Hayley Martin
Taylor,MI
Summary
Strong foundation in teamwork and collaboration. Proven ability to adapt to varying language needs, ensuring effective communication and fostering positive client relationships. Committed to enhancing client satisfaction through continuous feedback and improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Interpreter Apprentice
ZP Better Together
07.2025 - Current
- Facilitated accurate communication between diverse groups, enhancing understanding and collaboration.
- Provided real-time interpretation services for clients, fostering effective dialogue and engagement.
- Implemented feedback mechanisms to improve interpretation accuracy and client satisfaction levels.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Learned wide range of simple and complex techniques from on-the-job training.
- Adapted swiftly to varying language needs during meetings and events, improving efficiency.
Server
Texas Roadhouse Restaurant
04.2023 - Current
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction.
- Managed multiple tables efficiently while maintaining high service standards.
- Trained new servers on menu items and restaurant procedures to enhance team performance.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Sales Associate
Gordon Food Service
08.2019 - 03.2023
- Processed sales transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Trained new team members on product knowledge and customer service protocols, fostering a collaborative environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Associate of Science - Exercise Science
Olivet College
Olivet, MIAssociate of Applied Science - Sign Language Interpreter
Oakland Community College
Bloomfield Hills, MI12-2024
Skills
- Relationship building
- Self-assessment
- Teamwork and collaboration
- Time management
- Confidentiality understanding
- Interpersonal skills
Certification
- EIPA performance test score 3.1 (Elementary level).
Timeline
Interpreter Apprentice
ZP Better Together
07.2025 - Current
Server
Texas Roadhouse Restaurant
04.2023 - Current
Sales Associate
Gordon Food Service
08.2019 - 03.2023
Associate of Science - Exercise Science
Olivet College
Associate of Applied Science - Sign Language Interpreter
Oakland Community College