Hayley Martinez

• Self-motivated, with a strong sense of personal responsibility.
• Work best under pressure
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Able to maintain a store in the absence of a gm for almost 2 months
• Able to drive results with blazin rewards, highest in the region for an extended period of time
• Any store I have sent to work at I have been able to help improve Midtown, Washington,and now Greenway
• Trained in inventory and altametrics, scheduling, roll outs, training and compliance expectations
• Create cashier, server, bartender, cook, and Manager Schedules
• In charge of Ecotrak
• trained in smart bar
• Able to add new inventory items in counts and create new daily inevetory expectations
• Have been able to turn around guests expectations at Greenway since transferring in late August
• conduct orientation and new hire process
• resposible for training upcoming shift managers and developing new department eleads
• Ran CT training program for Ashley for the year 2024 for her district with Shelby and Jerry

• Increased customer service ratings significantly through personable service.
• Helped turn the store around and create great numbers
• Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
• Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
• Meet scorecard standards, survey and blazin reward expectations
• Placed truck orders, did schedules, handled vendors and everyday business

Top performing server who transitioned to a shift manager before moving on to Hospitality manager