Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Hayley Monroe

Cloverdale,IN

Summary

Reliable caregiver/housekeeper dedicated to caring for residents and maintaining cleanliness and upkeep for facilities and rooms. Skillful in assisting residents with everyday needs and quickly preparing rooms, overseeing laundry, passing out medications, assistance with dressing and showers. Positive and energetic professional comfortable working with minimal supervision.

Results-driven customer service worker that excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.

Experienced with customers with over 5 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

5
5
years of professional experience

Work History

Caregiver/Housekeeper

The Valyrian Place
09.2022 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Helped take care of residents
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with self-administered medications.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Production Worker

Boston Scientific
08.2022 - 09.2022
  • Organized work to meet demanding production goals.
  • Resolved issues quickly to maintain productivity goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.

Manager

McDonald's
12.2021 - 08.2022
  • I lead my crew and serve customers
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Barista

Starbucks
04.2019 - 12.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.

Packing Associate

Ascena Retail Group Inc.
09.2020 - 01.2021
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
  • Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
  • Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.

Crew Member

McDonald's
03.2018 - 02.2019
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.

Education

College Degree - Radiation Therapy

Ivy Tech Community College

High School Diploma -

Cloverdale High School
Cloverdale, IN
05.2019

Skills

  • Barista Experience
  • Cashiering
  • Coffee Experience
  • Cash Handling
  • Cleaning Experience
  • Food Service
  • POS
  • Host/Hostess
  • Food Preparation
  • Food Safety
  • Busser
  • Serving Experience
  • Microsoft Office
  • Food Production
  • Cooking
  • Restaurant Management
  • Food Handling
  • Shift Management
  • Management
  • Guest Service and Support
  • Cart Stocking and Organization
  • Team Support and Collaboration
  • Guest Satisfaction
  • Emergency Situations

Additional Information

  • Authorized to work in the US for any employer

Timeline

Caregiver/Housekeeper

The Valyrian Place
09.2022 - Current

Production Worker

Boston Scientific
08.2022 - 09.2022

Manager

McDonald's
12.2021 - 08.2022

Packing Associate

Ascena Retail Group Inc.
09.2020 - 01.2021

Barista

Starbucks
04.2019 - 12.2021

Crew Member

McDonald's
03.2018 - 02.2019

College Degree - Radiation Therapy

Ivy Tech Community College

High School Diploma -

Cloverdale High School

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Hayley Monroe