Overview
Work History
Education
Skills
Timeline
Generic

Hayley Nash

Mesa,AZ

Overview

3
3
years of professional experience

Work History

CSR

Alorica
Phoenix, AZ
07.2022 - 02.2024
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Processed orders, forms, applications, and requests.
  • Documented all conversations with customers in CRM software according to company standards.
  • Assisted customers with product selection based on their needs and preferences.
  • Gathered feedback from customers regarding products and services.
  • Participated in team meetings or training sessions when necessary.

CSR

Empereon Marketing
Phoenix, AZ
12.2021 - 09.2022
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Collected deposits or payments and arranged for billing.

CSR / Sales

Mission Vet Specialty and Emergency
San Antonio, TX
11.2020 - 06.2022
  • Followed up with customers to ensure their satisfaction.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Education

High School Diploma -

Peoria Accelerated High School
Peoria, AZ
05-2017

Skills

  • Complaint Handling
  • Inbound and Outbound Calling
  • Call Management
  • Data Collection
  • Data Entry
  • Documentation
  • Payment Processing
  • Customer Service
  • Order Processing

Timeline

CSR

Alorica
07.2022 - 02.2024

CSR

Empereon Marketing
12.2021 - 09.2022

CSR / Sales

Mission Vet Specialty and Emergency
11.2020 - 06.2022

High School Diploma -

Peoria Accelerated High School

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Hayley Nash