Hayley Short

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Sell car wash memberships to customers to bring in revenue and make commission as well.

• Developed and maintained relationships with existing clients to ensure

customer satisfaction.

• Generated new sales leads through cold calling and networking

activities.

• Conducted market research to identify potential customers and their

needs.

• Booked calls for HVAC, plumbing, electrical, generators, etc.
• Steady call flow also had to answer chats from customers while on phone.
• Took inbound and Outbound calls, varying between the two throughout the day.
• Got bonuses when we would sell things for the company or memberships.
• Worked in a high class environment with tones of contact people and tones of information to remember.

• Provided customer service, helped package orders, verified medical licenses for purchase
• Stocked and took inventory, used Metric to file everything legally
• Made employees schedules and submitted payroll
• Answered directly to owner
• Cashier balancing with hundreds to thousands of dollars

• Provided customer service, helped package orders, verified medical licenses for purchase
• Stocked and took inventory, used Metric to file everything legally
• Made employees schedules and submitted payroll
• Answered directly to owner
• Cashier balancing with hundreds to thousands of dollars

• Assisted patrons with jackpot payouts, when they hit a jackpot I would gather their valid ID, social security number and whether they wanted taxes taken out or not then direct them to the cashier.
• Cleaned hourly and repaired machines when they would malfunction or a customer had a dispute over the machine.
• Players' club attendant would do some computer work, printed w2s and win/loss statements.
• Got beverages for patrons and watched their machines when they had to go to the restroom.

• Practiced standard operating procedures for consistent production results.
• Met daily quotas consistently by always working hard and efficiently with little downtime.
• Bagged and weighed chicken tenders, sealed chicken bags, and palletized boxes of chicken.
• Protected team members by identifying and removing safety hazards, keeping pathways clear and equipment properly stored.
• Identified machinery malfunctions by performing troubleshooting tasks.
• Used basic mathematical abilities to calculate product.

• Practiced standard operating procedures for consistent production results.
• Met daily quotas consistently by always working hard and efficiently with little downtime.
• Protected team members by identifying and removing safety hazards, keeping pathways clear and equipment properly stored.
• Used basic mathematical abilities to calculate product.
• Cut bones off chicken in a production line to produce chicken nuggets.

• Took inbound calls, managed multiple phone lines when needing to transfer or get a translator on the line.
• Assisted customers with their financial accounts, filed fraud claims and claims for not receiving the product or service requested and problems with product or service requested.
• Worked in the automated clearing house/atm/debit card fraud and claims department.
• Placed stop payments on merchants and assisted with fraud protection blocks on accounts that had been fraudulently compromised.
• Reviewed finances and fees with customers, sometimes customers were eligible for a return of fees so I'd process the refund.
• Used multiple computer screens, multiple phone lines, and multiple software programs. Provided world class service.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of banking and fraud and creating welcoming, positive experiences.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
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• Loaded chicken breasts onto the conveyor belt for DSI to cut the chicken into product orders for customers.
• Maintained all food safety procedures and took on other roles in the department when needed.
• Practiced standard operating procedures for consistent production results.
• Met daily quotas consistently by always working hard and efficiently with little downtime.
• Protected team members by identifying and removing safety hazards, keeping pathways clear and equipment properly stored.
• Identified machinery malfunctions by performing troubleshooting tasks.
• Used basic mathematical abilities to calculate product.
• Worked on the production line, positioned chicken correctly for freezing.

• Helped customers with questions about their membership, resold memberships and retained customers.
• Worked with several computer programs, multiple screens and multiple phone lines.
• Lifted and placed freezes and security alerts on credit reports.
• Kept a positive attitude, treating customers politely while giving the best customer service possible.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of banking and fraud and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Helped residents with daily living skills (ie. Shower, brushing teeth, denture care, dressing, going to the restroom, turning over in bed, getting up and into bed, etc.)
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Worked in the Alzheimer's unit and helped the families of my residents understand the disease.

Worked at multiple other nursing homes as a CNA