Hayley Siebe
Burlington,KY
Summary
Dynamic and results-driven professional with exceptional customer service skills honed at Sephora. Proven ability to engage guests and enhance satisfaction through suggestive selling and strong teamwork. Recognized for maintaining cleanliness standards and achieving sales targets, fostering lasting client relationships while providing tailored beauty solutions.
Overview
4
4
years of professional experience
Work History
Server/Customer Service
Dave and Buster
Florence KY
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Beauty Advisor
Sephora
Crestview Hills, KY
10.2023 - 05.2024
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Conducted skin analysis procedures to recommend suitable skincare routines, enhancing customer trust.
Clinique Consultant
Dillards
Cincinnati, OH
08.2022 - 08.2023
- Provide a welcoming environment for our clients by listening to and embracing their Makeup/Skincare needs
- Suggest and sell products
- introducing our credit card an Elite program to all clients to help them discover the benefits of our loyalty programs
- Make sure any Makeup/Skincare Gondolas are stocked and clean by the end of my shift.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Prestige Beauty Advisor
Ulta Beauty
Newport, KY
11.2020 - 08.2022
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Cross-sold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Developed strong relationships with vendors for exclusive product access, improving overall merchandise selection for customers.
- Mentored new Beauty Advisors by sharing best practices and providing ongoing support for their success within the team.
- Stayed current on industry trends, new products, and emerging technologies for continuous professional development.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Organized promotional events to attract potential clients, showcasing expertise in prestige beauty products and applications.
- Opened new product boxes and stocked items in displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Conner High School
Hebron KY05-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Team collaboration
- Supply restocking
- Suggestive selling
- Cleanliness standards
Timeline
Server/Customer Service
Dave and Buster
11.2023 - Current
Beauty Advisor
Sephora
10.2023 - 05.2024
Clinique Consultant
Dillards
08.2022 - 08.2023
Prestige Beauty Advisor
Ulta Beauty
11.2020 - 08.2022
High School Diploma -
Conner High School