Hayley Stone

• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Assisting with scheduling water deliveries and appointments for cooler exchanges
• Upselling different types of water and coffee products.

• Sterilized dirty medical equipment.
• Packaged and scanned in product.
• Performed general housekeeping and cleaning tasks.
• Collaborated with various departments to manage timely delivery of orders and avoid delays.
• Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

• Met customer call guidelines for service levels, handle time and productivity.
• Answered constant flow of customer calls with minimal wait times.
• assisted with billing for phone services.
• sold tablets, smart watches and upsold tv and internet services for at&t and direct tv.

Handled credit checks for verizon wireless accounts.