Hayley Lecates
Seaford,DE
Summary
Passionate Trainer with extensive knowledge of training our new hires to set them up for success and growth. Determination, communication, and a positive attitude are key points I always strive in my every day work. I want to relay those onto others as well to help them succeed all of their goal and successes.
Overview
9
9
years of professional experience
Work History
Flex Trainer
Conduent
Seaford, DE
07.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated the effectiveness of training initiatives by tracking participant progress, example would be our SIM calls to give feedback and show their overall growth throughout the training.
- Made sure all of the daily tasks, system checks, any trainings required, were up to date and meeting the quality standards.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Monitored new hires attendance to make sure they were there for the training material so they can succeed and get all the knowledge accessible to them.
Senior Project Coordinator
Trinity Logistics
Seaford, DE
02.2017 - 01.2024
- Communicated with internal and external customers to make sure I was giving up to date information on their freight in a timely and accurate manner.
- Collaborated with other departments within the organization for seamless integration on cross-functional projects, ensuring clear understanding of responsibilities and expectations.
- Created comprehensive documentation for each phase of the project life cycle, ensuring all relevant information was easily accessible for future reference or audits.
Education
Human Services
Delaware Technical Community College
DE12.2016
Skills
- New hire training
- Planning and coordination
- Creative problem solving
- Group and individual instruction
- Subject matter expertise
- Materials preparation
- Remote learning
- Presentations and demonstrations
- Clear verbal communication
- Training initiatives
- Relationship building
- Compliance training
Timeline
Flex Trainer
Conduent
07.2024 - Current
Senior Project Coordinator
Trinity Logistics
02.2017 - 01.2024
Human Services
Delaware Technical Community College