Hayley Zarzecki
Northampton,PA
Summary
Adept Cosmetologist with proven expertise in customer retention and satisfaction, showcased during my time at Holiday Hair. Excelled in maintaining hygienic standards and efficient appointment scheduling, enhancing client service experience. Skilled in active listening and professionalism, significantly contributing to a positive and results-driven work environment.
Overview
6
6
years of professional experience
Work History
Cosmetologist
Holiday Hair
11.2020 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Cosmetologist
Miabella Hair Studio
08.2018 - 03.2020
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Education
Cosmetology License - Application of Beauty Treatments
Metro Beauty Academy LLC
Allentown, PA07.2019
Skills
- Social skills
- Friendly Communication
- Active Listening
- Professionalism and Ethics
- Product and Service Explanations
Timeline
Cosmetologist
Holiday Hair
11.2020 - Current
Cosmetologist
Miabella Hair Studio
08.2018 - 03.2020
Cosmetology License - Application of Beauty Treatments
Metro Beauty Academy LLC