Human Resources
Hayley Dewell, SHRM-CP
Novogradac & Company
Austin,Texas
1
Certification
21
years of professional experience
SHRM-CP certified Employee Relations and Human Resources professional with extensive experience in navigating complex workplace challenges, conducting thorough investigations, and providing strategic guidance on performance management. Proven expertise in multi-state employee relations, ADA accommodations, FMLA and leave administration, as well as policy and training development. Skilled in assessing and mitigating risks while resolving employee concerns, fostering a culture of compliance and positivity that aligns with organizational goals. Committed to developing practical solutions that enhance workplace dynamics and support overall business success.
Work History
Employee Relations Specialist
4 Months- Supported leadership development by guiding leaders through performance management issues, including coaching on improvement plans and separation protocols.
- Administered leave of absences and ADA accommodation request across multi-state workforce.
- Conducted thorough investigations into workplace concerns while upholding strict confidentiality and impartiality.
- Provided guidance on conflict resolution, ensuring compliance with policies and regulations.
- Designed and delivered training programs to elevate management's communication effectiveness and leadership skills.
- Analyzed employee feedback and implemented targeted initiatives to elevate engagement levels and workplace satisfaction.
Senior Human Resources Advisor
6 Years 4 Months- Ensured compliance with all federal and state laws, regulations, and rules by coordinating with Senior Legal Counsel routinely for sound legal decision-making.
- Managed and resolved complex employee relations issues.
- Facilitated interactive processes with employees and agency management to ensure EEOC compliance.
- Conducted effective, thorough, and objective investigations -including preparing summary reports, conclusions, recommendations, and responding to grievances.
- Managed HR and agency cross-functional initiatives aimed to improve process outcomes, increase efficiencies, and bolster business continuity.
- Oversaw complex employee relations issues, including performance management, workplace conflict resolution, leave accommodations, and disciplinary actions.
- Created and delivered comprehensive training programs to enhance understanding of performance management, ADA, FMLA, and workers' compensation.
- Oversaw the revision process of employee handbook, ensuring adherence to local, state, and federal regulations while optimizing clarity and compliance.
- Provided guidance, technical assistance, and policy interpretation regarding policies and procedures to agency management, Executive office, staff, and external entities and stakeholders.
- Consulted, train, and mentor agency divisional management team on workforce planning, including hiring process, performance management, compensation, accommodations, leave, policies, and other HR-related strategies and procedures.
- Reviewed pay actions, transfers, promotions, reorganizations, job descriptions, etc., to ensure compliance with state and federal laws and mitigate risk to the agency.
Human Resources Business Partner
4 Years 3 Months- Planned and directed all Human Resources functions, including policy administration, workers' compensation, health and wealth benefit administration, talent management and onboarding, performance management, employee engagement, and workforce planning.
- Effectively guided the executive leadership team through the change management process by implementing methodical and measurable changes through multiple workstreams.
- Streamlined office expenditures through meticulous billing audits, effective vendor negotiations, and the establishment of tactical order procedures.
- Led investigations and provided counsel on personnel matters related to performance, engagement, customer complaints, safety, and disciplinary actions.
- Directed comprehensive workforce planning, including assessment of staffing needs, vacancy postings, candidate interviews, and onboarding processes.
- Supervised submission and management of auto insurance claims while maintaining accurate reporting procedures.
- Established recognition programs celebrating safety compliance, anniversaries, and customer satisfaction to strengthen staff relationships and promote a positive work environment.
- Utilized sound judgment and decision-making techniques to address and resolve customer issues.
- Maintained personnel files and documents in adherence to local, State, and federal requirements.
Operations Supervisor
9 Years 6 Months- Managed budgetary operations to ensure alignment with financial objectives.
- Facilitated preparation and delivery of monthly, quarterly, and annual performance appraisals.
- Managed payroll administration, labor forecasting, and scheduling to ensure accurate employee compensation.
- Conducted comprehensive orientation training for new hires to ensure understanding of policies, including I-9 and WOTC requirements.
- Facilitated full-cycle recruiting processes, enhancing training, retention, and compensation strategies for leadership team.
- Oversaw comprehensive cash management and reconciliation processes.
- Guided employees on performance management, attendance policies, engagement procedures, and health, safety, and wellness matters.
- Ensured precise, consistent implementation of employee processes including those addressing employee job performance, health, and safety.
- Administered and evaluated annual employee engagement surveys to enhance workplace morale and foster employee involvement.
- Executed monthly audits and developed action plans to ensure adherence to established processes and procedures.
Education
Bachelor of Applied Arts and Sciences - Organizational Leadership
Honors: summa cum laude
Certificate - American Sign Language Studies
Skills
Employee Relations Case Management
Workday
ServiceNow
HR Acuity
Multi-State Employment Law Compliance
Workplace Investigations
Title VII Compliance
Performance Management & Corrective Action
ADA Reasonable Accommodations & Interactive Process
FMLA & Multi-State Leave Administration
Workers' Compensation
Manager Coaching & Consultation
Policy Development and Interpretation
Training & Facilitation
Organizational Change Management
Certification
- SHRM-CP - Society of Human Resources Management
Timeline
Employee Relations Specialist
Novogradac & Company
02.2026 - CurrentRead More
Senior Human Resources Advisor
Texas Comptroller of Public Accounts
10.2019 - 02.2026Read More
Human Resources Business Partner
CKP, Inc.
07.2015 - 10.2019Read More
Operations Supervisor
Best Buy, Inc.
12.2005 - 06.2015Read More
Austin Community College
Certificate from American Sign Language Studies
Read More
Texas A&M University-Commerce
Bachelor of Applied Arts and Sciences from Organizational Leadership
Read More
AWARDS & ACTIVITIES
- Texas Comptroller Employee Advisory Board Member
- Texas Comptroller Legal Advisory Committee Member
- Best Buy Brad Anderson Legacy Stock Recipient
- Best Buy President’s Club Recipient, Onward! Student Club – Treasurer
- Best Buy Women in Leadership Forum Member
- Best Buy Employee Engagement Committee Member & Leader
- Best Buy Mentor Program Leader