TIMIKA RIEVES

Serve as the primary point of contact for employee relations matters across corporate and field employees

▪ Investigate employee complaints, concerns, and workplace issues in a timely and impartial manner

▪ Partner with managers and supervisors to address performance concerns, conduct coaching conversations, and implement corrective actions

▪ Interpret and apply company policies, procedures, and employment laws to ensure consistent and compliant practices.

▪ Provide guidance to leaders on employee engagement, conflict resolution, and workplace best practices

▪ Support disciplinary processes, including written warnings, final notices, and terminations.

▪ Conduct exit interviews and identify opportunities to improve retention and employee experiences

▪ Support organizational change initiatives, restructures, and workforce communications.

▪ Reduced employee relations escalations through proactive coaching and early intervention.

▪ Assist the Benefits department with all employee separations

▪ Complete and attend unemployment hearings.

▪ Represent the company at hearings with the Labor Commissioner’s Office.

• Provide ongoing guidance and support to ensure that employees and management are well-versed in company policies.
• Address and resolve employee relations issues in accordance with company policies.
• Handle employee complaints, harassment allegations, and civil rights complaints.
• Stay informed about federal, state, and local labor laws and regulations.
• Ensure the company's HR practices comply with all applicable laws and regulations.
• Coordinate and research unemployment claims.
• Attend and represent SIS at unemployment appeal hearings.
• Complete unemployment claims for previous and present employees.
• Prepare legal documentation for court hearings related to claims.
• Assist with onboarding and assimilating new employees and leaders.
• Utilize HRM systems for reporting and auditing purposes.
• Possess advanced skills in people management and conflict resolution with tact and discretion.
• Coach supervisors and managers on employee performance issues, disciplinary actions, terminations, etc.
• Travel as needed when representing the company at job fairs and other relevant events.
• Act as an employee-management liaison, facilitating communication between parties.
• Prepare reports and analyze data for information reporting and management decision-making.
• Prepare responses and/or statements for issues related to employee complaints.
• Participate in recruitment and dismissal processes.
• Organize and update employee files.
• Adhere to regulatory standards.
• Supervise clerical or administrative personnel.
• Act as a leader in the HR department.
• Partner with employees and management to communicate HR policies, procedures, standards, and government regulations.
• Assist with communicating policy and procedure changes to managers and employees.
• Continuously assess and improve HR processes to enhance efficiency and effectiveness.

• Assists with the day-to-day efficient operation of the Human Resources Department.
• Assists employees with benefits open enrollments.
• Maintain HR invoices for credit card statements, supplies and employee business card requests.
• Maintains absolute and strict confidentiality of all personnel data and pay matters.
• Lead recruiter for exempt and non-exempt personnel and/or temporary employees.
• Payroll
• Assists in organizational training and development efforts.
• Assists in maintaining Human Resources Information System records and compiles reports from databases.
• Maintains employee files, HR filing system and Paychex Flex.
• Participates in administrative staff meetings and attends other meetings and seminars as needed.
• Organized and efficient in daily tasks.
• Assists department in carrying out various human resources programs and procedures for all company employees.
• Assists in organizational training and development.
• Collaborates with hiring managers regarding staffing needs.
• Works with hiring managers to create position descriptions, maintain and update job descriptions for all open and new job positions, as needed.
• Posts open positions on the LAM website, job boards, and Paychex; leverage online recruiting resources to identify and recruit the best candidates. Provides complete, accurate, and inspiring information to candidates about the company and position.
• Reviews resumes and credentials for appropriateness of skills, experience, and knowledge in relation to position requirements. Conducts screening interviews with “qualified” job candidates. Conduct preliminary phone interviews to qualify candidates and make recommendations to hiring managers.
• Serves as the primary point of contact for recruits throughout the interviewing process (i.e., communicate status, answer questions, schedule start dates, and coordinate all follow-up efforts.)
• Maintains accurate and well-ordered documentation on all candidates, searches, hiring managers interactions, and other recruiting activities to ensure a safe and thorough audit if required. Requests background check for all hired personnel.
• Conducts new-employee orientations and exit interviews as needed.
• Serves as the liaison to the Benevolence Fund; Safety Committee/COVID-19 task force team.

• Conducted clerical duties: answering the phones, filling, preparing, and distributing notices, setting up for meetings.
• Administrative and Financial, assist in obtaining/process rental applications, handle rent collections and deposits, assist in the process of move-ins
• Maintained positive tenant relations and delivered outstanding customer service.
• Office Management, assist in maintaining tenant files, service requests, purchase orders, incident reports.

• Answered large volumes of incoming telephone calls, assisted callers, provided information, and made community referrals, and direct calls to appropriate staff members. General office duties including answering phones, copying, filing, faxing, and e-mailing
• Created and typed forms, memos, and correspondence; mail out letters for missing documents Customer follow up phone calls and case management.
• Prepared drafts and final copies of various department correspondence, specialized reports, and other documentation; proofread documents to ensure accuracy of Housing Application and/or Re-certification packets; enters and retrieves data for use in reports, and maintains records for tracking purposes. File confidential documents such as California ID, social security card, resumes, applications, and certifications
• Set up and maintain accurate files and ensure security of records; organize paperwork and correspondence regarding specific program areas; maintain a neat and orderly working area.

• Processed, verified, and maintained personnel related documentation, including staffing roster, training, recruitment, timesheets, performance evaluations, classifications, and employee leaves of absence.
• General office duties including answering phones, copying, filing, faxing, and e-mailing
• Set and schedule customer appointments via telephone, e-mail, or in person
• Customers follow up phone calls and case management
• Assisted youth and adults in pre-employment activities to include resume writing, job applications, interview techniques, and job search.
• Filed confidential documents such as California ID, social security card, resumes, applications, and certifications.