KHUSHBU PATEL
Charlotte,NC
Summary
I bring a strong skill set in client relationship management, lead generation, and business development. I excel at identifying client needs, building trust, and delivering tailored solutions that drive retention and growth. With experience in cross-functional collaboration. I ensure seamless coordination between internal teams and client goals. My strengths also include contract negotiation, upselling, and resolving client concerns with professionalism and efficiency. I thrive in fast-paced environments where communication, strategic thinking, and attention to detail are key to long-term success.
Overview
9
9
years of professional experience
Work History
Employee Relations Specialist
Collabera
07.2021 - 07.2024
- - Managed and oversaw employee relations programs, policies, and procedures.
- - Resolved workplace issues and ensured compliance with labor laws.
- - Acted as liaison between employees and management to address concerns.
- - Conducted investigations into employee complaints, grievances, and disputes.
- - Mediated conflicts to ensure amicable resolution between parties.
- - Developed and implemented employee engagement initiatives.
- - Conducted exit interviews and analyzed feedback to identify trends.
- - Collaborated with management to develop effective retention strategies.
- Lead Generation & Market Intel
Employee Engagement
Cross-Functional Collaboration
Shift Manager
Popeyes Chicken
08.2015 - 10.2018
- - Oversaw daily restaurant operations, including opening and closing procedures.
- - Ensured compliance with food safety and sanitation regulations.
- - Managed inventory levels and placed supply orders as needed.
- - Supervised cash handling procedures, including deposits and reconciliations.
- - Monitored store operations and enforced company policies and safety standards.
- - Organized special events and promotional campaigns to increase sales.
Education
Diploma - project management
Humber College
Etobicoke, Canada12.2015
Master of Science - Biotechnology
Sardar Patel University
Anand, Gujarat03.2013
Skills
- - Employee Relations & Dispute Resolution
- - Cross-Functional Collaboration
- - Benefits Administration
- - Data Analytics
- - Policy Implementation
- - Staff Engagement & Retention
- Excellent communication
- Labor law compliance
- Attention to detail
- Labor negotiation
- Decision-making
- Conflict resolution
- Disciplinary action management
- Ethics and compliance
- Effective communication
- Problem-solving
- Continuous improvement
- Organizational skills
- Relationship building
- Performance improvement strategies
- Dispute resolution
- Collective bargaining negotiation
- Influencing skills
- HR background
- Interpersonal skills
- Professionalism
- Team collaboration
- Conflict management
- Problem-solving abilities
- Employee engagement
- Employee relations
- Task prioritization
- Grievance management
- Contract negotiation
- Human resources management
- Complaint handling
- Cross-functional collaboration
Timeline
Employee Relations Specialist
Collabera
07.2021 - 07.2024
Shift Manager
Popeyes Chicken
08.2015 - 10.2018
Diploma - project management
Humber College
Master of Science - Biotechnology
Sardar Patel University
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