Hayli Davis
Winter Garden,FL
Summary
High-performing and knowledgeable professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes Risk and Control Self-Assessment (RCSA), Control Testing and Evaluations, Audit Exams, control identification and documentation, policy and procedure documentation and implementation. Recognized for exemplary customer service and team collaboration.
Overview
18
18
years of professional experience
Work History
Lead Control Management Officer, VP
Wells Fargo & Company
Winter Garden, FL
02.2021 - 07.2024
- Monitored changes in the organization's policies and procedures to ensure compliance with relevant regulations.
- Developed and maintained relationships with key clients and stakeholders.
- Implemented risk management strategies to mitigate potential threats.
- Supported business initiatives by actively participating in various company programs such as RCSA, Evidence-Based Control Evaluations, Audit Exams, Testing and Validation, and Issue Management.
Control Management Officer
Wells Fargo & Company
Winter Garden , FL
10.2018 - 02.2021
- Monitored changes in the organization's policies and procedures to ensure compliance with relevant regulations.
- Developed and maintained relationships with key clients and stakeholders.
- Implemented risk management strategies to mitigate potential threats.
- Facilitated Business Process Modeling for multiple lines of business, encompassing process mapping, risk and control assessment, and documentation.
Loan Administration Manager
Wells Fargo & Company
Chandler, AZ
01.2016 - 10.2018
- Managed and monitored the loan administration process to ensure compliance with internal policies and external regulations.
- Evaluated employee performance on an ongoing basis and provided feedback as needed.
- Identified areas where improvements could be made within the department's processes or procedures.
Quality Assurance Analyst
Wells Fargo & Company
Chandler, AZ
01.2014 - 01.2016
- Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
- Conducted internal audits to measure adherence to established QA standards.
- Communicated regularly with management to discuss quality trends.
Loan Servicing Specialist 2, 3 & 4
Wells Fargo & Company
Chandler, AZ
12.2006 - 01.2014
- Reviewed loan documents to ensure accuracy and compliance with regulatory guidelines.
- Ensured that all documentation was properly completed prior to closing a loan file.
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
Education
Bachelor of Arts - Education
Northern Illinois University
DeKalb, IL05-2001
Skills
- Risk Identification and Assessment
- Solution Design and Development
- Organizational and Business Insight
- Adaptability
- Communication
- Execution
Timeline
Lead Control Management Officer, VP
Wells Fargo & Company
02.2021 - 07.2024
Control Management Officer
Wells Fargo & Company
10.2018 - 02.2021
Loan Administration Manager
Wells Fargo & Company
01.2016 - 10.2018
Quality Assurance Analyst
Wells Fargo & Company
01.2014 - 01.2016
Loan Servicing Specialist 2, 3 & 4
Wells Fargo & Company
12.2006 - 01.2014
Bachelor of Arts - Education
Northern Illinois University
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