Hayli Riddle
Easton,MD
Summary
Dynamic professional with extensive experience in staff management and training, notably at Starbucks. Proven ability to enhance team performance and ensure safety compliance. Skilled in conflict resolution and creative problem-solving, fostering a positive environment while supervising diverse groups. Committed to delivering exceptional service and supporting team development.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Starbucks
Easton, MD
09.2024 - Current
- Supervised daily store operations, ensuring compliance with health and safety standards.
- Trained and mentored new team members on Starbucks Green Apron Service.
- Responsible for cash management
911 Dispatcher
Talbot County Emergency Services
Easton, MD
09.2023 - 05.2024
- Operated multi-line telephone systems to receive emergency calls and assess situations rapidly.
- Provided accurate information to callers while dispatching appropriate emergency services promptly.
- Monitored radio communications to coordinate responses between police, fire, and medical units efficiently.
- Maintained detailed records of all incoming calls and dispatched services for accountability and review.
Service Manager
Chipotle
06.2013 - 07.2015
- Prepared and served coffee beverages, food and green apron customer service.
- Help train new baristas and making sure they know standards.
- Clean and stock the store.
Barista
Starbucks
Easton, MD
05.2022 - 02.2023
- Prepared and served coffee beverages, food and green apron customer service.
- Help train new baristas and making sure they know standards.
- Clean and stock the store.
Before and After School Care Assistant
YMCA Of The Chesapeake
Easton, MD
07.2015 - 10.2018
- Oversaw arrival of 20 children, ensuring smooth entry into classroom and offering academic assistance until pickup by parents.
- Cultivated a positive and supportive atmosphere for children during day camp on snow days and days off. Promoted engagement through organized crafts, games, and homework help, contributing to overall child development.
Education
General
Chesapeake College
Wye Mills, MDEMT
Chesapeake College
Wye Mills, MD12.2016
High School Diploma
Colonel Richardson
Federalsburg, MD05.2012
Skills
Staff management
Training and mentoring
Safety awareness
Conflict resolution techniques
Problem-solving
Team supervision
Creative problem solving
Child supervision
CPR training
Activity planning
Group leadership
Timeline
Shift Supervisor
Starbucks
09.2024 - Current
911 Dispatcher
Talbot County Emergency Services
09.2023 - 05.2024
Barista
Starbucks
05.2022 - 02.2023
Before and After School Care Assistant
YMCA Of The Chesapeake
07.2015 - 10.2018
Service Manager
Chipotle
06.2013 - 07.2015
General
Chesapeake College
EMT
Chesapeake College
High School Diploma
Colonel Richardson