Haylie Barber
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress
Scarlottas Car Hop
05.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Host/Busser
Rathbun's Sugar House
01.2018 - 01.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Science - Nursing
Hartwick College
Oneonta, NY05-2028
High School Diploma -
Granville Jr/Sr High School
Granville, NY05-2024
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Attention to detail
- Memory retention
- Safe food handling
Certification
- First Aid Certification - American Red Cross.
- Basic Life Support Certification (BLS)
- Foundations of Strength & Conditioning Professional Certification - American Council on Exercise (ACE).
Timeline
Waitress
Scarlottas Car Hop
05.2021 - Current
Host/Busser
Rathbun's Sugar House
01.2018 - 01.2021
Bachelor of Science - Nursing
Hartwick College
High School Diploma -
Granville Jr/Sr High School
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