Haylie Dodds
Dumfries,Virginia
Summary
Dedicated administrative professional with strong communication and organizational abilities. Proven success in enhancing operational efficiency and customer satisfaction through effective conflict resolution and team collaboration. Committed to optimizing processes and fostering a positive environment for clients and team members.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Mission Rock Residential
Alexandria, Virginia
06.2023 - Current
- Conducted personalized property tours that highlighted amenities, resulting in increased lease signings.
- Delivered exceptional customer service by promptly addressing inquiries and resolving tenant issues.
- Managed lease agreements, ensuring adherence to company policies and regulations.
- Advised tenants on rental policies to ensure compliance with relevant laws.
- Collaborated with maintenance teams to resolve tenant concerns promptly.
- Organized community events to enhance resident engagement and satisfaction, fostering a sense of community.
- Updated resident data daily in property management software to ensure accuracy.
- Escalated critical issues to property manager for immediate resolution.
Alternate Transportation Admin
Farrish Of Fairfax
09.2021 - 04.2023
- Implemented process improvements in operations, client communications, recordkeeping, and data entry.
- Recommended changes to processes, enhancing accuracy, efficiency, and quality of service.
- Coordinated over 50 daily phone and email correspondences, ensuring timely and accurate responses.
- Streamlined filing system, entered data, and executed clerical tasks to enhance overall efficiency.
- Built strong customer relationships through prompt responses and accommodating unique requests.
- Completed forms, reports, and logs while maintaining accurate data on a daily basis.
- Assisted coworkers with special tasks daily, ensuring timely completion of projects.
- Trained staff on operating procedures and provided backup support for leadership roles.
Cashier
Jeff Schmitt Auto Group Inc
09.2020 - 04.2021
- Utilized POS system for order entry, payment processing, and receipt issuance.
- Facilitated cash card and check transactions for customer purchases, ensuring smooth and efficient payment processes.
- Processed refunds and exchanges according to company policy.
- Collaborated with floor team and managers to meet varied customer needs, enhancing overall service experience.
- Identified and resolved discrepancies in customer accounts, improving accuracy and customer satisfaction.
- Collected insurance payments and deductibles accurately.
- Executed data entry and filing tasks to maintain organized records.
- Learned multiple positions to provide backup support during peak times.
Skills
- Customer relationship management
- Crisis management
- Data analysis
- Reporting and correspondence
- Problem solving
- Team collaboration
- Clear communication
- Adaptive learning
- Attention to detail
- Reliability and punctuality
- Multitasking and organization
Timeline
Leasing Consultant
Mission Rock Residential
06.2023 - Current
Alternate Transportation Admin
Farrish Of Fairfax
09.2021 - 04.2023
Cashier
Jeff Schmitt Auto Group Inc
09.2020 - 04.2021