Summary
Overview
Work History
Education
Skills
Timeline
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Haylie Frederick

Hudsonville,MI

Summary

Accomplished Esthetician and Cosmetologist, specializing in customized skincare plans and expert wax and sugar application. Excelled in building lasting client relationships and enhancing customer satisfaction through personalized care. Skilled in both technical and interpersonal aspects, consistently achieving outstanding results without compromising on service quality.

Overview

5
5
years of professional experience

Work History

Esthetician

Sassafras Salons
02.2022 - 05.2024
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.

Cosmetologist

Heidi Christines
04.2021 - 11.2021
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Recorded notes for future reference about customer preferences and services delivered.

Customer Service Representative

Home Depot
05.2019 - 07.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
  • Maintained stock shelves by fronting, facing and straightening products throughout shift.
  • Operated POS system to total purchases and receive and process cash, credit and debit card payments.
  • Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.

Education

Cosmetology - Cosmetology

Paul Mitchell The School
Grand Rapids, MI
03.2021

Skills

  • Skincare product knowledge
  • Extractions and pore cleansing
  • Customized skincare plans
  • Eyebrow shaping and tinting
  • Scheduling
  • Relationship building and management
  • Retail Sales
  • Expert Wax/Sugar Application

Timeline

Esthetician

Sassafras Salons
02.2022 - 05.2024

Cosmetologist

Heidi Christines
04.2021 - 11.2021

Customer Service Representative

Home Depot
05.2019 - 07.2021

Cosmetology - Cosmetology

Paul Mitchell The School

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Haylie Frederick