Summary
Overview
Work History
Education
Skills
Timeline
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Haylie Koffi-Sokpa

Ellenwood,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Customer Service Representative/Sales Associate

Veggie Taste Of Atlanta
09.2021 - 01.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Stocking, set-up and break down of work space, collect money and provided good customer service.
  • Worked several events that over 10,000 people attended.

After-School Tutor

HNK Tutoring
08.2020 - 05.2022
  • Improved students'' overall academic performance by providing one-on-one tutoring in various subjects
  • Assisted 4 students with homework assignments, ensuring timely completion and thorough understanding of concepts.
  • Motivated students 100% towards learning and studying to build self-confidence and reduce fear of failure.
  • Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.

Education

High School Diploma -

Grayson High School
Loganville, GA
05.2025

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Sales
  • Excellent written and verbal communication skills

Timeline

Customer Service Representative/Sales Associate

Veggie Taste Of Atlanta
09.2021 - 01.2024

After-School Tutor

HNK Tutoring
08.2020 - 05.2022

High School Diploma -

Grayson High School

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Haylie Koffi-Sokpa