Haylie Perkins
Grand Blanc,MI
Summary
Resourceful and experienced worker offering expertise in customer service. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Nail Technician
Self Employed
10.2022 - Current
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Offered advice and recommended products to improve and maintain nails.
Call Center Representative
CDK Global
11.2023 - 07.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Tanning Technician
Zoom Tan - Tanning Salon
03.2022 - 11.2023
- Educated clients on health and safety of tanning facilities and procedures.
- Exceeded monthly tanning product and membership sale quotas.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
Store Manager
Sea Shanty
07.2020 - 09.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Office Assistant
Lansing Community College
09.2018 - 08.2019
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
- Supported staff on special assignments and ad hoc projects.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Michigan Manicurist Certificate - Nail Technology
Charles Stewart Mott Community College
Flint, MI08.2022
Associate of Arts - Liberal Arts And General Studies
Lansing Community College
Lansing, MI08.2019
Skills
- Scheduling
- Strong Problem Solver
- Positive Attitude
- Customer Relationship Management (CRM)
- Data Entry
Timeline
Call Center Representative
CDK Global
11.2023 - 07.2024
Nail Technician
Self Employed
10.2022 - Current
Tanning Technician
Zoom Tan - Tanning Salon
03.2022 - 11.2023
Store Manager
Sea Shanty
07.2020 - 09.2021
Office Assistant
Lansing Community College
09.2018 - 08.2019
Michigan Manicurist Certificate - Nail Technology
Charles Stewart Mott Community College
Associate of Arts - Liberal Arts And General Studies
Lansing Community College
Similar Profiles
DONNA MITCHELLDONNA MITCHELL
Support Worker at Self EmployedSupport Worker at Self Employed
Dale McBrideDale McBride
Vintage Reseller at Self EmployedVintage Reseller at Self Employed
Mounaguru VisuvalingamMounaguru Visuvalingam
Technician at self employedTechnician at self employed
Brayan Ruiz BarrazaBrayan Ruiz Barraza
Machine Operator/General Laborer at Self EmployedMachine Operator/General Laborer at Self Employed
Jason HiltsJason Hilts
Planet Fitness Desk Receptionist at Tanya ZemlaPlanet Fitness Desk Receptionist at Tanya Zemla