Haylie Weyh
Sun Prairie
Summary
Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills. Currently enrolled in college to earn my degree in Exercise Science, along with part-time Army National Guard. I am a Combat Engineer within the Army.
Overview
7
7
years of professional experience
Work History
Reservation Agent
Wilderness Resort
Sun Prairie
06.2021 - Current
- Assisted guests with reservation inquiries and booking requests.
- Managed incoming calls and provided information on resort amenities.
- Coordinated with various departments to ensure seamless guest experiences.
- Utilized reservation software to process bookings efficiently.
- Resolved guest issues promptly and effectively during high-volume periods.
- Maintained accurate records of reservations and guest preferences.
- Communicated policies and procedures clearly to guests during interactions.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Ensured all reservations were properly documented in the system.
- Processed customer payments for reservations over the phone.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Assisted customers via phone by providing confirmations, answering questions, and offering general information.
Kwik Trip Member
Kwik Trip
Cottage Grove
05.2024 - 08.2024
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Child Care Provider
Prairie Athletic Club
Sun Prairie
06.2022 - 08.2022
- Supervised daily activities and ensured children's safety at Prairie Athletic Club.
- Communicated regularly with parents about children's progress and behavior.
- Maintained a clean and organized environment for play and learning experiences.
- Encouraged positive social interactions among children during group activities.
- Collaborated with team members to create a supportive childcare environment.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Sanitized toys and tables to maintain clean, safe environment.
- Assisted with feeding infants and toddlers during meal times.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Maintained daily records of activities, behaviors, meals, and naps.
- Worked collaboratively with co-workers to ensure safety of all the children in care.
- Secured indoor and outdoor premises to protect children.
Mcdonalds Crew Trainer
Mcdonalds
Baraboo
03.2018 - 03.2020
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and cleanliness protocols.
- Conducted performance evaluations for crew members, providing constructive feedback.
- Promoted teamwork by encouraging collaboration among crew members during busy periods.
- Instructed new team members on correct procedures for operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Delivered group and individual needs-based training to personnel.
Education
High School Diploma -
Baraboo Senior High
Baraboo01-2023
Some College (No Degree) - Exercise Science
UW- Eau Claire
Eau Claire, WISkills
- Reservation software
- Booking management
- Guest relations
- Payment processing
- Policy communication
- Customer service
- Record keeping
- Time management
- Attention to detail
- Cash handling
Accomplishments
- Army Basic Training- May 16th
- Army Advanced Individual Training- June 20th
Timeline
Kwik Trip Member
Kwik Trip
05.2024 - 08.2024
Child Care Provider
Prairie Athletic Club
06.2022 - 08.2022
Reservation Agent
Wilderness Resort
06.2021 - Current
Mcdonalds Crew Trainer
Mcdonalds
03.2018 - 03.2020
High School Diploma -
Baraboo Senior High
Some College (No Degree) - Exercise Science
UW- Eau Claire