Haynden Gilles
Waterbury,CT
Summary
Dynamic and detail-oriented healthcare professional with over 5 years of experience in clinical settings and patient support. Currently pursuing a PharmD, with extensive expertise in appointment scheduling, patient registration, and navigating electronic health record (EHR) systems. Proven ability to deliver exceptional customer service in high-volume environments, ensuring patient satisfaction while maintaining compliance with healthcare protocols. Strong communicator with a commitment to optimizing patient experiences through efficient scheduling and proactive problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Overnight Pharmacy Intern (Part-Time)
Yale New Haven Hospital Central Pharmacy
New Haven, CT
03.2020 - Current
- Manage medication inquiries and appointment scheduling for patients while coordinating effectively with healthcare providers to resolve any conflicts
- Accurately document patient interactions and medication requests in EPIC, ensuring precise registration and adherence to healthcare regulations
Haitian Creole/French Medical Interpreter
Independent Contractor
05.2016 - Current
- Facilitate patient communications and clarify scheduling needs, enhancing service quality across various healthcare settings
- Educate patients on appointment processes and preparation requirements, providing comprehensive pre-visit instructions
Quality Control Technician
Johnson Compounding
Watertown, MA
06.2016 - 12.2016
- Conducted quality assurance checks for compounded medications and collaborated with staff to maintain compliance with safety protocols, highlighting attention to detail and adherence to industry standards
Entry Billing Specialist (Contract)
West River Pharmacy
Marlborough, MA
08.2013 - 12.2015
- Reviewed and resolved billing discrepancies, improving revenue collection processes by 15% through diligent follow-up with insurance providers and patients
Laboratory Technician
RX Biosciences, LTD
Rockville, MD
01.2012 - 05.2013
- Performed genomic studies and assisted in data collection processes, developing analytical skills relevant to healthcare operations
Clinical Intern (PA, MD Shadowing Opportunities)
Brigham and Women’s Hospital
Boston, MA
12.2016
- Assisted in patient assessments and managed appointment scheduling, gaining insights into clinical workflows and improving overall patient experience
Education
PharmD -
D’youville College
Buffalo, NY08.2026
B.S. - Chemistry
Framingham State University
Framingham, MA05.2014
Skills
- Patient Scheduling & Coordination
- Electronic Health Records (EHR)
- Customer Service Excellence
- Medical Terminology Knowledge
- Effective Communication Skills
- Multitasking & Organizational Skills
- Technical Proficiency
Affiliations
- Framingham Alumni Association
- American Chemistry Society
- American Pharmacists Association Academy of Student Pharmacists
Certification
- Licensed Pharmacy Intern
- Licensed EMT
- Medical Interpreter Certificate
- Clinical Healthcare Informatics Certificate
Accomplishments
- Successfully improved medication delivery efficiency by 30% through innovative solutions in a fast-paced pharmacy environment.
- Enhanced patient revenue collection by 15% by optimizing billing processes and ensuring accurate patient records.
- Increased patient engagement through effective communication and educational initiatives regarding appointment preparations.
References
Available upon request.
Languages
Haitian Creole
Native/ Bilingual
French
Native/ Bilingual
Spanish
Limited
Timeline
Overnight Pharmacy Intern (Part-Time)
Yale New Haven Hospital Central Pharmacy
03.2020 - Current
Clinical Intern (PA, MD Shadowing Opportunities)
Brigham and Women’s Hospital
12.2016
Quality Control Technician
Johnson Compounding
06.2016 - 12.2016
Haitian Creole/French Medical Interpreter
Independent Contractor
05.2016 - Current
Entry Billing Specialist (Contract)
West River Pharmacy
08.2013 - 12.2015
Laboratory Technician
RX Biosciences, LTD
01.2012 - 05.2013
PharmD -
D’youville College
B.S. - Chemistry
Framingham State University
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