
Compassionate and dedicated professional with experienced as a CNA, excelling in patient care and vital sign monitoring. Proven ability in complaint resolution and team collaboration, ensuring compliance with health standards. Skilled in electronic health records management and fostering a supportive environment, enhancing patient comfort and dignity.
• Proving excellent communication by having verbal and written communication skills for interacting with patients and staff.
• Prioritizing tasks to ensure smooth operations and timely responses.Ensuring accuracy in messages, appointments, and documentation.
• Maintaining a professional demeanor and appearance at all times. Providing a welcoming and helpful experience for patients and other callers.
• Handling multiple tasks such as answering phones, greeting patients, and managing appointments simultaneously.
• Building positive relationships with patients, visitors, and colleges.
• Keeping the reception area tidy and managing files and documents effectively.
• Handling sensitive information with discretion and maintaining privacy.
• Proficiently managing and resolving conflicts or complaints from patients or visitors.
• Organized take-out orders efficiently according to customer request.
• Multitasking by managing multiple tables and tasks simultaneously in a fast-paced environment.
• Problem solving by quickly resolving any issues that arise during service.
• Efficiently managing time to service customers promptly.
• Greeted customers and provided menus.
• Assisted in seating guests at tables and booths.
• Took orders for food and drinks and delivered them to the guests.
• Maintain a clean workstation by restocking supplies and wiping down counters.
Provided excellent customer Servies by addressing any complaints or concerns promptly.
Service prioritization
Complex Problem-Solving
Complaint resolution
Performance Improvement
Team Collaboration
Compliance standards