Katie Gage
Austin,TX
Summary
Diligent College Student focused on Business Administration and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. A highly motivated professional with a strong work ethic and the desire to make a positive impact in any professional environment. I bring a diverse range of skills, experience and knowledge that have been developed over the years though my professional experience.
Overview
24
24
years of professional experience
Work History
CNA
Westminster Manor
Austin, TX
06.2023 - 07.2023
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Supported non-ambulatory residents in range of motion exercises.
CNA
Brush Country Nursing & Rehabilitation
Austin, TX
06.2018 - 06.2019
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented activities and recorded information in EMR system.
- Supported non-ambulatory residents in range of motion exercises.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Answered signal lights, bells or intercom systems to determine resident needs.
CNA, Caregiver
Visiting Angles
Austin, TX
03.2015 - 03.2018
- Served meals and assisted immobile or disabled individuals with eating.
- Assisted patients with personal care by bathing, dressing and grooming.
- Made beds, organized rooms and lightly cleaned to maintain sanitary living environments.
- Monitored individuals to identify and address specific care needs.
- Guided individuals to bathrooms and cared for incontinence needs.
Caregiver
Private Home
Austin, TX
06.2015 - 01.2016
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Assisted with meal planning to meet nutritional plans.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed care plan and directions to administer medications.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Assisted clients with maintaining good personal hygiene.
- Built strong and trusting rapport with clients and loved ones.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Organized oral medications for clients following dosage and schedule requirements.
Caregiver Attendant
Private Duty
Austin, TX
03.2015 - 06.2015
- Provided entertainment and companionship through conversation, reading and board games.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Assisted with feeding client
Retail Merchandiser
Hallmark
Austin, TX
08.2014 - 05.2015
- Placed and sorted Hallmark cards and merchandise
- Scanned and took down cards when season ended
- Worked at Walgreens, Walmart, and the Post Office distributing Hallmark items each week
Food Preparer
Hawthorne Montessori School
Austin, TX
11.2007 - 05.2008
- Cleaned and sanitized kitchen equipment, utensils and in kitchen
- Assisted teachers with different projects
- Cleaned restrooms
- Served and prepared snacks to all classrooms
Retail Sales Associate
Ross Dress for Less
Austin, TX
06.2003 - 12.2004
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted customers in fitting room
Temp Worker
Staffing Solutions
Austin, TX
03.2004 - 04.2004
- Worked at 7-11 prepared sandwiches and handed out samples to customers
- Worked at Dell Computer on a assembly line putting together computers
- Identified needs of customers promptly and efficiently.
Retail Sales Associate
Ross Dress for Less
Atlanta, GA
08.2002 - 06.2003
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Recommended merchandise to customers based on needs and preferences.
- Exchanged merchandise for customers and accepted returns.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Temp Worker
Robinson Consulting Services
Atlanta, GA
04.2002 - 05.2003
- Worked at the Colograpy group, Call center job
- Performed surveys on how different companies all over the United States would send their letters and package.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Worked at GoldKist as a receptionist
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Temp Worker
Ranstad Staffing Agency
Atlanta, GA
08.1999 - 08.2000
- Filing work for different companies
- Mail room clerk
- Receptionist at different companies
Sales Associate
American Eagle Outfitters, Inc
Atlanta, GA
06.1999 - 08.1999
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Folded clothing
Retail Associate
Ross Dress for Less
The Woodlands, TX
03.1999 - 06.1999
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged with customers to determine appropriate items to fit needs.
- Helped customers by answering questions and locating merchandise.
Education
Nursing Aid Certification - Nursing Assistance
The Central Texas Nursing Network
Austin, TX07.2015
High School Diploma -
The Woodlands High School
The Woodlands, TX05.1998
Some College (No Degree) - Business Administration
Austin Community College
Austin, TXSome College (No Degree) - Business Administration
Devry University
Atlanta, GASome College (No Degree) - General Studies
Georgia Southwestern State University
Americus, GASome College (No Degree) - General Studies
Montgomery Community College
Conroe, TXNorthland Christian School
Houston, TXSkills
- Reliable Transportation
- Calm and Level-Headed Under Duress
- Valid TX Driver's License
- Customer Service
- Microsoft Office Suite
- Call Center Operations
- Active Listening
- Computer Proficiency
- Typing Proficiency
- High-Energy Attitude
- Prioritization
- Microsoft Outlook
- Professional Telephone Demeanor
- Microsoft Excel
- Multi-Task Management
- Filing
- Data Entry
- Microsoft PowerPoint
- Retail Sales Customer Service
- Critical Thinking
- Meticulous and Organized
- Multitasking and Prioritization
- Organization Skills
- Professional Demeanor
- Time Management
- Exceptional Verbal/Written Communication
- File Management
- File/Records Maintenance
- Meticulous Attention to Detail
- Organizational Skills
- Strong Problem Solving
- Teamwork and Collaboration
Timeline
CNA
Westminster Manor
06.2023 - 07.2023
CNA
Brush Country Nursing & Rehabilitation
06.2018 - 06.2019
Caregiver
Private Home
06.2015 - 01.2016
CNA, Caregiver
Visiting Angles
03.2015 - 03.2018
Caregiver Attendant
Private Duty
03.2015 - 06.2015
Retail Merchandiser
Hallmark
08.2014 - 05.2015
Food Preparer
Hawthorne Montessori School
11.2007 - 05.2008
Temp Worker
Staffing Solutions
03.2004 - 04.2004
Retail Sales Associate
Ross Dress for Less
06.2003 - 12.2004
Retail Sales Associate
Ross Dress for Less
08.2002 - 06.2003
Temp Worker
Robinson Consulting Services
04.2002 - 05.2003
Temp Worker
Ranstad Staffing Agency
08.1999 - 08.2000
Sales Associate
American Eagle Outfitters, Inc
06.1999 - 08.1999
Retail Associate
Ross Dress for Less
03.1999 - 06.1999
Nursing Aid Certification - Nursing Assistance
The Central Texas Nursing Network
High School Diploma -
The Woodlands High School
Some College (No Degree) - Business Administration
Austin Community College
Some College (No Degree) - Business Administration
Devry University
Some College (No Degree) - General Studies
Georgia Southwestern State University
Some College (No Degree) - General Studies
Montgomery Community College
Northland Christian School
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