Graduated from Washtenaw Technical Middle College with a high school diploma and associate's degrees in Liberal Arts and General Studies, achieving a 3.8 unweighted GPA. Currently pursuing a Bachelor of Science in Nursing at Eastern Michigan University. Demonstrates strong self-motivation, consistency, and dedication to professional goals.
Overview
2
2
years of professional experience
Work History
Warehouse Worker
The Tile Shop
05.2024 - 08.2024
Packaged and palletized dozens of customer orders daily with 100% pick-and-pack accuracy.
Safely operated forklifts for all inbound and outbound logistics, conducting rigorous pre-shift inspections to uphold safety protocols.
Led cycle-count program and real-time stock audits, sustaining >99% inventory accuracy and minimizing stock discrepancies.
Streamlined shipping processes by preparing comprehensive freight paperwork and coordinating nationwide logistics, reducing order turnaround times.
Implemented systematic labeling and storage strategies, accelerating order retrieval and improving overall warehouse efficiency.
Front Desk Receptionist
Americas Best Eyeglasses And Contacts
05.2023 - 08.2023
Managed and processed insurance for major providers (Aetna, EyeMed, Blue Cross Blue Shield, etc.), including investigating and resolving coverage issues through direct calls to insurers.
Organized patient charts and insurance documentation for upcoming appointments—pulled insurance details and printed necessary forms for dozens of patients each day to maximize front-desk efficiency.
Checked in new and returning patients, accurately capturing personal and insurance information to facilitate seamless appointment flow.
Handled every patient interaction with strict adherence to professional standards and clinic protocols, maintaining a courteous and consultative approach.
Helpdesk Technician
Washtenaw Community College
11.2022 - 04.2023
Provided technical support to users by researching and answering questions, troubleshooting problems.
Maintained workstations and ensured LAN performance.
Provided answers to clients by identifying problems, researching answers, and guiding clients.
Resolved issues and provided solutions to students in hardware/software, printers or network.
Education
Bachelor of Science - Nursing
Eastern Michigan University
Ypsilanti, MI
12-2027
Associate of Arts - Liberal Arts And Sciences
Washtenaw Community College
Ann Arbor, MI
05-2024
Skills
Excellent written and verbal communication
Excellent Computer typing, record keeping, and organizational skills
Quick learner and able to adapt to a new working environment
Excellent with MS Word, MS Excel, MS Access, and MS PowerPoint