Gastroenterology Medical Assistant Student
Kaiser Permanente Antioch Medical Center
Kaiser Permanente Antioch Medical Center
10.2021 - 01.2022
- Liaised with patients and addressed inquiries, appointment requests, and billing questions.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers
- Reduced wait times by efficiently managing the check-in process for new patients and updating existing patient information.
- Increased patient satisfaction through prompt follow-up on test results and appointment reminders.
- Educated patients on prescribed medications, leading them to better understand their treatments.
- Expedited lab processing by accurately labeling specimens before submission.
- Maintained inventory of medical supplies, ordering necessary items in advance to avoid stock shortages.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.