Hazael Morales
Redlands,ca
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
15
15
years of professional experience
Work History
Executive Assistant
Riverside University Health System
Moreno Valley, CA
09.2023 - Current
- Coordinated executive schedules, ensuring optimal time management and prioritization of critical tasks.
- Developed and maintained efficient filing systems to enhance document retrieval processes.
- Prepared meeting agendas and minutes, providing accurate documentation for decision-making.
- Facilitated onboarding for incoming medical staff including reappointment.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of email inquiries.
- Updated spreadsheets and databases to track, analyze, and report on medical student rotation data.
Patient Navigator
Loma Linda University Medical Center
Loma Linda, CA
05.2011 - 08.2023
- Coordinated oncology, pharmacy, and nursing resources to match treatment cycles.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering patient information for appointment bookings.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Reduced no-show rates by consistently following up with patients prior to their scheduled appointments.
Education
High School Diploma -
Santa Maria High School
Santa Maria, CASkills
- Meticulous attention to detail
- Excel spreadsheets
- Resourceful
- Task delegation
- Process improvements
- Email management
- Proper phone etiquette
- Reliable and responsible
- Critical thinking
- Honest and dependable
Languages
Spanish
Full Professional
Interests
- Outdoor Recreation
- Backpacking and Hiking
- Music
- Playing/Watching Sports
- Adventure Travel
- Food Photography
- Rollercoaster/theme parks
Timeline
Executive Assistant
Riverside University Health System
09.2023 - Current
Patient Navigator
Loma Linda University Medical Center
05.2011 - 08.2023
High School Diploma -
Santa Maria High School