Hazan Orhan
Amityville,NY
Summary
Detail-oriented professional with extensive experience in customer service and team collaboration. Known for resolving passenger inquiries swiftly and improving operational workflows, ready to contribute to a dynamic airline environment.
Overview
14
14
years of professional experience
Work History
Passenger Service Agent
Swissport International Inc, JFK Airport
New York, New York
02.2025 - Current
- Assisted passengers with check-in and boarding procedures efficiently.
- Managed baggage handling and ensured proper loading onto aircraft.
- Provided exceptional customer service to enhance passenger experience.
- Coordinated with airline staff to resolve passenger inquiries promptly.
- Checked in passengers, assigned seats, and issued boarding passes.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
Deli Worker
Fratellis Market Place
Amityville, New York
06.2022 - 09.2024
- Prepared deli meats and cheeses according to customer preferences.
- Operated slicing machines and scales for accurate portioning.
- Maintained cleanliness and organization of the deli counter area.
- Assisted customers with product selections and recommendations.
Restaurant Manager
Mia Caramella Cafe & Restaurant
Istanbul , TR
09.2018 - 05.2022
- Managed daily operations to ensure smooth restaurant service.
- Trained and supervised staff on customer service standards.
- Coordinated inventory management to maintain stock levels.
- Implemented health and safety regulations for food preparation.
- Developed staff schedules to optimize workforce efficiency.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Visa Specialist
Pegasus Airlines
Istanbul, TR
05.2016 - 09.2018
- Establishing strong communication with the passenger while ensuring document control
- Collaborated with legal teams to resolve complex visa issues and concerns.
- If the documents are missing or insufficient, contact the airport border control specialist of the flight destination
- Checking whether documents are forged or not
- Checking the adequacy of passengers' documents for the destinations to which they will fly
Sales Advisor
H&M Store
Istanbul , TR
01.2012 - 11.2014
- Assisted customers with product selections and provided styling advice.
- Managed inventory levels and organized stockroom efficiently.
- Collaborated with team members to create a welcoming shopping environment.
- Resolved customer inquiries and addressed concerns promptly.
- Supported promotional events by setting up displays and signage.
Sales Advisor
Stradivarius, Inditex
Istanbul , TR
03.2011 - 12.2011
- Assisted customers with product selections and provided styling advice.
- Managed inventory levels and organized stockroom efficiently.
- Collaborated with team members to create a welcoming shopping environment.
- Processed transactions accurately using point-of-sale systems.
Education
Corsi di Lingua e Cultura Italiana per Stranieri
Scuola Dante Alighieri Recanati
Camerino , Italy07-2012
Italian Language and Literature
Istanbul University
IstanbulSkills
- Customer service
- Team collaboration
- Operational efficiency
- Time management
- Language proficiency
Languages
Turkish
Native/ Bilingual
English
Native/ Bilingual
Italian
Professional
German
Limited
Timeline
Passenger Service Agent
Swissport International Inc, JFK Airport
02.2025 - Current
Deli Worker
Fratellis Market Place
06.2022 - 09.2024
Restaurant Manager
Mia Caramella Cafe & Restaurant
09.2018 - 05.2022
Visa Specialist
Pegasus Airlines
05.2016 - 09.2018
Sales Advisor
H&M Store
01.2012 - 11.2014
Sales Advisor
Stradivarius, Inditex
03.2011 - 12.2011
Corsi di Lingua e Cultura Italiana per Stranieri
Scuola Dante Alighieri Recanati
Italian Language and Literature
Istanbul University
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