Hazel Duran

• Meeting with families who visit the enrollment office and serves as a resource to families and students regarding admissions, enrollment and transfer matters, providing high-quality information and timely responses to inquiries and excellent customer service and support.
• Facilitates the enrollment of students into and from schools, including transfers; gathers information and assists families with the completion of appropriate applications, forms and supporting documents.
• Collaborates with the Director of Enrollment in implementing outreach efforts designed to inform families about admissions, enrollment, related events and projects; prepares and delivers presentations and information sessions to staff, community-based organizations, community groups, and youth services organizations.
• Serves as a community outreach liaison to principals, school-based personnel, community-based organizations and local community leaders regarding student enrollment issues and concerns.
• Inputs data in ATS and MySchools to support application processes.
• Works closely with the director and other supervisors to make recommendations for process improvements to better serve the needs of students and families.

- Accept and Process payments of various types of fees from owners of multiple dwellings and private dwellings in New York City who are statutorily required to annually register their properties with HPD
- Monitor the Unit’s electronic in-box to ensure prompt response to written inquiries from owners, managing agents, elected officials and other city Agencies in regards to annual property registration issues;
- Process requests for certified copies, invalidations and not required to register forms
- Review and evaluate of documents, submitted by building owners for accuracy and completeness

• Enhanced student support by delivering one-on-one and small group assistance in various subjects.
• Collaborated with teachers to develop and implement individualized education plans for students with special needs.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

• Supported Director of District 20 REC Center through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.