HAZEL MASSAQUOI-FROST
San Diego,CA
Summary
Versatile professional with experience in food service, retail, and youth mentorship. Strong background in team leadership, customer service, and effective communication. Proven ability to mentor others, manage operations, and create engaging experiences that foster teamwork and customer loyalty.
Overview
5
5
years of professional experience
Work History
Sales Associate
Isabelle’s Cabinet
San Diego, California
07.2025 - Current
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Processed sales transactions accurately and efficiently.
- Executed cashier duties, ensuring accurate payment processing, receipt issuance, and change handling.
- Maintained product displays to boost customer interaction and interest.
- Managed inventory levels and organized stockroom effectively.
Youth Leader
Carmel Church
San Diego, California
01.2022 - Current
- Organized youth activities to enhance engagement and teamwork, building a sense of community among participants.
- Mentored young participants in personal development and goal setting, fostering skills for their future success.
- Developed marketing materials like flyers and brochures to effectively communicate upcoming activities, increasing participation in church events.
Hostess
The Inn at Rancho Santa Fe
San Diego, California
04.2025 - 09.2025
- Managed reservations and waitlists using Seven Rooms, improving table turnover and guest satisfaction.
- Coordinated seating arrangements to enhance guest flow and comfort.
- Responded to reservation inquiries promptly, ensuring accurate information for guests.
- Assisted in event setup and large party seating logistics for special occasions and private dining
Shift Manager
Nekter Juice Bar
San Diego, California
11.2023 - 03.2025
- Trained and mentored new staff on juice preparation techniques to ensure quality and consistency.
- Managed daily cash intake by counting out registers and tabulating profits.
- Conducted regular inspections of work areas to uphold cleanliness and organization standards.
- Oversaw inventory management and coordinated supply orders to maintain optimal stock levels.
Shift Leader
Baskin Robbins
San Diego, California
01.2021 - 08.2023
- Developed training program for new team members on service standards and product knowledge to ensure high-quality customer experience.
- Managed inventory and coordinated product orders with suppliers to maintain optimal stock levels.
- Ensured cleanliness and organization of store environment to enhance customer experience and operational efficiency.
Education
Associate of Arts - Communications
Palomar College
San Diego, CA05-2026
Bachelor of Arts - Media Industries & Communications
University of California San Diego
San Diego, CA06-2028
Associate of Arts - Theology
San Diego Christian Leadership College
San Diego, CA05-2026
High School Diploma -
Mt. Carmel High School
San Diego, CA05-2024
Skills
- Project management
- Staff supervision
- Sales strategies
- Customer service
- Inventory management
- Effective communication
- Team collaboration
- Marketing creation
- Youth guidance
- Flexible schedule
Languages
- English
- Spanish
Volunteering Achievements Activities
- Children's & Youth Volunteer at Carmel Church, 3 years - present
- San Diego Christian Leadership Intern 2024-2026
- Palomar College Dean's List 2024-2026
- High School Honor Roll, 4 full years in a row
- Varsity Sideline Cheerleader, Mt. Carmel High School, 4 years
- Field Hockey, Mt. Carmel High School, 2 years
- Competition Cheer, Mt. Carmel High School, 4 year
- Track and Field, Mt. Carmel High School, 4 years
Clubs
- Christian Club at Palomar, current
- Black Student Union Club, VP
- Christian Youth Club, President
- Acapella Club, Co-president
- Helping Hands Club, Member
Languages
English
Native/ Bilingual
Spanish
Full Professional
Affiliations
- Youth Leader
- Social Media Manager for YouthSD at Carmel Church
- Youth Summer Internship Assistant Coordinator
Timeline
Sales Associate
Isabelle’s Cabinet
07.2025 - Current
Hostess
The Inn at Rancho Santa Fe
04.2025 - 09.2025
Shift Manager
Nekter Juice Bar
11.2023 - 03.2025
Youth Leader
Carmel Church
01.2022 - Current
Shift Leader
Baskin Robbins
01.2021 - 08.2023
Associate of Arts - Communications
Palomar College
Bachelor of Arts - Media Industries & Communications
University of California San Diego
Associate of Arts - Theology
San Diego Christian Leadership College
High School Diploma -
Mt. Carmel High School