Hazel Oto
Kaiser Permanente
San Diego,CA
2
Languages
22
years of professional experience
Dynamic Account Administration Representative with a proven track record at Kaiser Permanente, excelling in customer support and relations. Leveraged data entry proficiency and strong communication skills to enhance member satisfaction and streamline claims processing, consistently exceeding performance targets through a results-driven approach.
Work History
Acct Admin Rep
21 Years 5 Months- Assisted in resolving member inquiries regarding benefits and services.
- Collaborated with healthcare teams to streamline patient queries
- Educated members on available health programs and preventive care options.
- Supported claims processing by verifying documentation and accuracy of submissions.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Education
No Degree - Medical Technology
Skills
Customer support
Computer proficient in Windows
Outlook & Excel
Customer relations
Data entry proficiency
Records management
Telephone reception
Account servicing
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Acct Admin Rep
Kaiser Permanente
03.2005 - CurrentRead More
University of Santo Tomas
No Degree from Medical Technology
Read More