Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Hazel Rogers

Summary

Team player with win together mentality. Self motivated, outgoing and positive attitude. A passion for inspiring and building relationships. With 12+ years of Leadership and Customer Care background. Eager to continue working to support Walgreens with the goal of being America's leader in Pharmacy, Heath and Beauty.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens
Buffalo Grove, IL
10.2023 - Current
  • Responsible for operating pharmacy systems to obtain patient and drug information, and process prescriptions.
  • Supervising pharmacy technicians
  • Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management, including discipline and termination.
  • Communicates with the pharmacy team, relaying messages from the support center or other key emails as required.
  • Resolves customer complaints, and is responsible for the selection, scheduling, and development of pharmacy technician personnel.
  • Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager. Maintains PTCB certification through the designated PTCB training program and/or state-required certification or registration.
  • Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
  • Obtains necessary certifications, education credits, and training, such as LTMP e-modules, as required by the company. Follows performance improvement plans offered by the Pharmacy Manager.

Sr Certified Pharmacy Technician

Walgreens
Glenview, IL
10.2022 - 10.2023
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Placed orders for out-of-stock medications to ensure patients receive prescriptions on time.
  • Managed inventories, rotated stock, removed expired or damaged drug products, and resolved discrepancies in drug counts.
  • Received and verified daily incoming drug inventories, reported discrepancies, and logged items into the inventory system.
  • Trained new technicians to provide excellent customer service, which resulted in higher customer satisfaction scores.
  • Pharmacy technician duties.

Sr Certified Pharmacy Technician on Assignment

Walgreens Corporate Office
Deerfield, IL
07.2020 - 10.2022
  • Create weekly reports to stay on top of EBIT and teams progress
  • Follow up on issues reported via Ask The Retail Hub
  • Communicate accurate information to enure patients receive best possible care
  • Set up trainings via phone for store team members to answer questions regarding Save A Trip Refills program
  • Compile data from incoming tickets for Save A Trip Refills program monitor program for any issues
  • Create and follow up on tickets to address issues with IT or vendor partners
  • Collaborate weekly with team, vendor support partners Omnicell, Central Services, IDH and IC+ to keep communication open resolving current issues

Sr Certified Pharmacy Technician

Walgreens
Glenview, IL
09.2018 - 07.2020
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Placed orders for out-of-stock medications to ensure patients receive prescriptions on time.
  • Managed inventories, rotated stock, removed expired or damaged drug products, and resolved discrepancies in drug counts.
  • Received and verified daily incoming drug inventories, reported discrepancies, and logged items into the inventory system.
  • Trained new technicians to provide excellent customer service, which resulted in higher customer satisfaction scores.
  • Pharmacy technician duties.

Pharmacy Technician

Walgreens
Wheeling, IL
03.2016 - 09.2018
  • Maintained high level of customer care.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Teamed with peers, technicians, pharmacists to prioritize and complete orders.
  • Created new customer profiles updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Verified medications for content, accuracy and completeness of all drug packaging and labeling.

Overnight Shift Lead

Walgreens
Arlington Heights, IL
02.2015 - 03.2016
  • Key holder completed opening and closing duties to facilitate business operations.
  • Created a positive experience with customers and team members
  • Received vendor and warehouse deliveries verified shipments
  • Counted cash on hand at shift change and closing. Determine shortages or overages, prepare bank deposit statements.
  • Ensures compliance with State and local laws of alcoholic beverages an tobacco

Education

Certificate - Human Resources Management

William Rainey Harper College
Palatine, IL
11.2019

Skills

  • Strong communicator
  • Deadline-oriented
  • Customer- and service-oriented
  • Team-player mentality
  • Reliable and punctual
  • Pharmacy operations
  • Policy enforcement
  • Patient safety
  • Immunizations
  • Training and mentoring
  • Empathetic

Accomplishments

  • Supported the CY18 At Risk Patient Intervention Program 9/18-12/18
  • Nominated and received Champion of Champions Award 2018
  • Supported Rite Aid conversion project for 2-weeks 2/20.
  • Recognized by Rahssan Thomas and Scott Diveney for exceptional customer experience

Certification

  • Certified pharmacy technician
  • Certified immunization technician

Timeline

Pharmacy Operations Manager

Walgreens
10.2023 - Current

Sr Certified Pharmacy Technician

Walgreens
10.2022 - 10.2023

Sr Certified Pharmacy Technician on Assignment

Walgreens Corporate Office
07.2020 - 10.2022

Sr Certified Pharmacy Technician

Walgreens
09.2018 - 07.2020

Pharmacy Technician

Walgreens
03.2016 - 09.2018

Overnight Shift Lead

Walgreens
02.2015 - 03.2016

Certificate - Human Resources Management

William Rainey Harper College

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