Hazel Russell

Provided comprehensive customer service and logistics support, while specializing in overage, shortage & damaged (OS&D) freight resolution, tracking, and customer account management. Researched and resolved freight discrepancies, including shortages, overages, damages, and delivery issues, while coordinating with customers, shippers, drivers, warehouses, and internal departments to ensure timely and accurate deliveries and pick ups. Processed and reviewed billing documentation, invoices, freight charges, adjustments, and account information. Communicated with customers and shippers regarding shipment and delivery status, billing inquiries, claims, and service concerns while keeping a detailed record of the documentation online and physical paper copies.

Developed and executed activities that enhanced children’s cognitive, social, emotional, and communication skills. Led daily classroom operations, while assisting with training and guiding other classroom staff and delegating responsibilities. Monitored and documented children’s developmental progress, identified individual needs, and adapted activities to support each child’s growth and learning. Communicated daily with parents and guardians regarding children’s needs, activities, and overall experience.

Managed daily restaurant operations to ensure the quality of the service, food preparation, and customer satisfaction. As well as, supervised and trained the team members while maintaining a positive, productive work environment. Oversaw cash handling, inventory management, ordering, food safety. Monitored sales, labor costs, and operational performance to meet the business goals for the day. Addressed customer and staff concerns, resolved issues within the server and customers. Demonstrated strong leadership, organization, problem-solving, and decision-making skills in a fast-paced environment.

• Honor Roll
• 3.17 GPA
• Extracurricular Activities: Volleyball, Softball, Golf.
• Art, Science, and FACs club Member