Jerry Jones III
Dallas
Summary
Accomplished CSR/Medical Billing Specialist with a proven track record at IKS Health, enhancing customer satisfaction through exceptional service and empathy. Skilled in CRM software and problem-solving, significantly improving operational efficiency. Demonstrated expertise in HIPAA compliance and clinical documentation, ensuring meticulous data integrity and streamlined processes.
Overview
5
5
years of professional experience
Work History
CSR/Medical Billing Specialist
IKS Health
09.2023 - 03.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
Pre-Authorization Specialist
ResultsCX
08.2020 - 01.2023
- Expedited decision-making processes by maintaining strong working relationships with insurance representatives and clinical staff members.
- Upheld data integrity standards by meticulously entering pertinent information into electronic health records systems during the authorization process.
- Increased patient satisfaction by effectively communicating with patients regarding their coverage, benefits, and anticipated out-of-pocket expenses.
- Maintained up-to-date knowledge of insurance policies, guidelines, and regulations to ensure accurate pre-authorization approvals.
- Enhanced workflow efficiency by streamlining the pre-authorization process for both inpatient and outpatient cases.
- Conducted regular audits of pre-authorization documentation to ensure compliance with regulatory standards and mitigate potential risks.
Brand Ambassador
Hollister.Co
08.2019 - 01.2020
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Cashier Team Lead
Kroger
10.2018 - 05.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
Education
High School Diploma -
Martin High School
Arlington, TX06.2020
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Customer Service
- Problem-solving abilities
- Microsoft Outlook
- Data Entry
- Microsoft Excel
- Prior Authorization
- HIPAA Compliance
- Clinical Documentation
Timeline
CSR/Medical Billing Specialist
IKS Health
09.2023 - 03.2024
Pre-Authorization Specialist
ResultsCX
08.2020 - 01.2023
Brand Ambassador
Hollister.Co
08.2019 - 01.2020
Cashier Team Lead
Kroger
10.2018 - 05.2019
High School Diploma -
Martin High School