Jerry Jones III

Dallas

Summary

Accomplished CSR/Medical Billing Specialist with a proven track record at IKS Health, enhancing customer satisfaction through exceptional service and empathy. Skilled in CRM software and problem-solving, significantly improving operational efficiency. Demonstrated expertise in HIPAA compliance and clinical documentation, ensuring meticulous data integrity and streamlined processes.

Overview

years of professional experience

Work History

CSR/Medical Billing Specialist

IKS Health

8951 Cypress Waters Blvd, Coppell, TX 75019

09.2023 - 03.2024

Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Answered customer telephone calls promptly to avoid on-hold wait times.
Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.

Pre-Authorization Specialist

ResultsCX

3052 Clarksville St, Paris, TX 75460

08.2020 - 01.2023

Expedited decision-making processes by maintaining strong working relationships with insurance representatives and clinical staff members.
Upheld data integrity standards by meticulously entering pertinent information into electronic health records systems during the authorization process.
Increased patient satisfaction by effectively communicating with patients regarding their coverage, benefits, and anticipated out-of-pocket expenses.
Maintained up-to-date knowledge of insurance policies, guidelines, and regulations to ensure accurate pre-authorization approvals.
Enhanced workflow efficiency by streamlining the pre-authorization process for both inpatient and outpatient cases.
Conducted regular audits of pre-authorization documentation to ensure compliance with regulatory standards and mitigate potential risks.

Brand Ambassador

Hollister.Co

3811 S Cooper St, Arlington, TX 76015

08.2019 - 01.2020

Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Helped customers complete purchases, locate items, and join reward programs.
Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Cashier Team Lead

Kroger

2210 S Fielder Rd, Arlington, TX 76013

10.2018 - 05.2019

Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Assisted customers by answering questions and fulfilling requests.
Communicated with customers and team members to solve problems.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.

Education

High School Diploma -

Martin High School

Arlington, TX

06.2020

Skills

Call center experience
Customer Focus
Complaint Handling
CRM Software
Customer Service
Problem-solving abilities

Microsoft Outlook
Data Entry
Microsoft Excel
Prior Authorization
HIPAA Compliance
Clinical Documentation

Timeline