Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Hazel Shepherd

Houston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

HGS - Remote
02.2021 - 01.2024
  • Handled customers through inbound calls, outbound calls and email channels
  • Identify customer needs through active listening and asking follow up questions
  • Used the provided knowledge base to research answers to customer inquiries
  • Responded to customers with timely, accurate information
  • Documented customer needs, interactions and outcomes in the appropriate tool or systems.

Resident Assistant

Brookdale Senior Living
03.2019 - 02.2021
  • Assisted residents with personal care
  • Respond to complaints
  • Submit reports on any safety issues
  • Work along side with scheduled nurse

Member Service Representative

BroadPath Healthcare Solutions WFH - Remote
09.2018 - 03.2019
  • Interpret and enter provider documentation accurately into database
  • Review medication inquires and determine if follow up with provider is necessary
  • Review Insurance and verify prescription medication is covered
  • Assist individuals with status of prior authorizations inquiries
  • Educate members or pharmacies on plans, eligibility, and benefits
  • Empathetic, and able to quickly identify and prioritize callers needs.

Education

High school diploma, High school or equivalent -

Booker T. Washington High School
Houston, TX

Skills

  • Data Entry
  • Prior Authorization
  • Home Health Care
  • Hospice Care
  • Windows Applications
  • Medical terminology
  • Documentation review
  • Active Listening
  • HIPAA
  • ICD-10
  • Epic
  • EHR systems
  • E-commerce

Certification

  • CPR Certification
  • First Aid Certification
  • BLS Certification
  • CNA


Timeline

Customer Service Representative

HGS - Remote
02.2021 - 01.2024

Resident Assistant

Brookdale Senior Living
03.2019 - 02.2021

Member Service Representative

BroadPath Healthcare Solutions WFH - Remote
09.2018 - 03.2019

High school diploma, High school or equivalent -

Booker T. Washington High School

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Hazel Shepherd