HAZEL ALANNA CHAN
Summary
Patient-focused Care Team Care Navigator equipped with administrative and customer service expertise. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
CARE TEAM CARE NAVIGATOR
AC Wellness
08.2021 - Current
- Responds to all guest requests professionally and in a personable, accurate, and timely manner
- Scheduling appointments and ensuring great communication with patients, staff, and office staff
- Enhanced patient satisfaction by providing comprehensive care coordination and support.
- Train new Care Navigators on Phase 1, 2 & 3
- Assist with updating and revamping training manuals and a variety of provider preferences
documents. - Maintains the strictest confidentiality.
SCHEDULE MANAGER EXPERIENCE
Apple Inc.
10.2020 - 08.2021
- Oversee and facilitate scheduling operations utilizing proprietary systems while ensuring optimal compliance with established guidelines, standards, and best practices
- Support continuous enhancement by analyzing data and performing long-term forecasting, including identifying areas for improvement and developing impactful solutions
- Leverage strong interpersonal and communication skills to proactively communicate job duties and business needs to both partners and leadership teams
- Worked with Store Leader and partner to address the necessary changes to the schedule throughout the pandemic
OPERATIONS SPECIALIST
Apple Inc.
12.2015 - 08.2021
- Identifies operational and performance issues and works with managers to resolve concerns
- Develop and oversees strategies for improving operational efficiency and accuracy
- Receives, counts, returns, and organizes all inventory in compliance with Retail Inventory processes
- Prevented key account losses by researching discrepancies for corrective action.
Education
Bachelor of Science - Public Health
SAN JOSE STATE UNIVERSITY
San Jose, CA05.2021
Skills
- Administrative Support
- Time Management Skills
- Excellent Communication and Interpersonal Skills
- Attention to Detail
- Schedule Manager
- Customer Service
- Problem-solving with strong analysis skills
- Training & Development
- Computer skills and familiarity with Apple products (iMac, iPad, iPhone)
- Outbound Calling
- Time Management
- Organizational Skills
Timeline
CARE TEAM CARE NAVIGATOR
AC Wellness
08.2021 - Current
SCHEDULE MANAGER EXPERIENCE
Apple Inc.
10.2020 - 08.2021
OPERATIONS SPECIALIST
Apple Inc.
12.2015 - 08.2021
Bachelor of Science - Public Health
SAN JOSE STATE UNIVERSITY
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