Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hazem Younis

Hazem Younis

Dallas,TX

Summary

Dynamic and results-driven professional with extensive experience at Uber, excelling in customer service and problem-solving. Proven track record in optimizing operations and enhancing team performance through effective training and schedule management. Committed to maintaining high standards of safety and service quality while fostering a collaborative work environment.

Overview

19
19
years of professional experience

Work History

Driver

Uber
08.2017 - Current
  • Managed daily operations to ensure optimal service delivery and customer satisfaction.
  • Trained and mentored staff on best practices in hospitality and customer engagement.
  • Implemented inventory control measures to reduce waste and enhance stock management efficiency.
  • Developed promotional strategies to increase brand visibility and drive foot traffic.
  • Maintained compliance with health and safety regulations to uphold a safe working environment.
  • Analyzed sales data to identify trends, informing decision-making for future promotions.
  • Collaborated with vendors to negotiate contracts, ensuring quality supplies at competitive prices.
  • Streamlined staff scheduling processes, optimizing labor resources for peak operational hours.
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Resolved customer complaints promptly and professionally, reinforcing the brand''s commitment to superior service quality.

Shift Manager

RaceTrac
02.2020 - 07.2022
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Trained new staff on operational procedures and customer service excellence.
  • Managed inventory levels, optimizing stock to reduce waste and enhance availability.
  • Implemented efficient scheduling practices to maximize team productivity during peak hours.
  • Resolved customer complaints promptly, improving overall satisfaction ratings in store visits.
  • Conducted regular audits of cash handling processes to maintain accuracy and security.
  • Collaborated with upper management on strategic initiatives to increase sales performance.
  • Monitored employee performance, providing constructive feedback and recognizing achievements regularly.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Optimized shift operations to meet and exceed sales targets without compromising on service quality.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.

Outlet Manager

Bluefig
04.2006 - 11.2016
  • Managed daily operations to ensure optimal service delivery and customer satisfaction.
  • Trained and mentored staff on best practices in hospitality and customer engagement.
  • Implemented inventory control measures to reduce waste and enhance stock management efficiency.
  • Developed promotional strategies to increase brand visibility and drive foot traffic.
  • Maintained compliance with health and safety regulations to uphold a safe working environment.
  • Analyzed sales data to identify trends, informing decision-making for future promotions.
  • Collaborated with vendors to negotiate contracts, ensuring quality supplies at competitive prices.
  • Streamlined staff scheduling processes, optimizing labor resources for peak operational hours.
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Resolved customer complaints promptly and professionally, reinforcing the brand''s commitment to superior service quality.

Education

Bachelor of Science - Marketing Management

Jordanian University
Jordan . Amman
06.2006

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Safe driving practices
  • Punctual and reliable
  • City and non-city driving
  • Flexible schedule
  • Schedule management
  • Attention to detail
  • Team building
  • Staff development
  • Friendly and outgoing
  • Self motivation
  • Teamwork and collaboration
  • Excellent communication

Languages

Arabic
Full Professional
English
Full Professional

Timeline

Shift Manager

RaceTrac
02.2020 - 07.2022

Driver

Uber
08.2017 - Current

Outlet Manager

Bluefig
04.2006 - 11.2016

Bachelor of Science - Marketing Management

Jordanian University

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