Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Heyward C. Jones

Jacksonville

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Amazon Flex Delivery/Driver, Warehouse Orders

Amazon
12.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained consistent adherence to quality control standards.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Maintained adherence to safety procedures for the assigned vehicle's operation, inspection, and maintenance.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Notified customers of delays to decrease calls to support.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled merchandise in accordance with product handling standards.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Business Founder/Owner

Three Feathers LLC
02.2021 - Current
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Guaranteed compliance with all local laws and regulations related to the business operations.
  • Established strong relationships with vendors to ensure quality products at competitive prices.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
  • Implemented systems for tracking sales performance and analyzing data trends to maximize profitability.
  • Analyzed competitor's pricing and product offerings to remain competitive within the market.
  • Updated website content regularly according to current trends within target markets.
  • Investigated new technologies that could improve efficiency within the organization.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Monitored competitor activities to stay ahead of the competition.
  • Ensured online retailing compliance with relevant laws and regulations.
  • Analyzed website analytics data to identify areas of improvement.
  • Created and maintained product listings on e-commerce websites.
  • Managed and automated orders and invoices utilizing efficient order management and invoicing software.
  • Drove the growth of an online business through effective capital collection, strategic digital setup, and efficient customer interaction management.
  • Handled all aspects of business, including accounting, purchasing and web design.

Credit Analyst

McKesson Corporation
06.2012 - 07.2020
  • Provided recommendations regarding loans applications based on sound credit evaluation principles.
  • Developed relationships with external partners such as creditors, appraisers, title companies, to facilitate smooth processing of loan applications.
  • Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
  • Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
  • Collaborated with other departments within the organization to ensure efficient processing of loan applications.
  • Adhered to applicable laws, regulations and policies governing consumer lending practices.
  • Managed workload to meet tight deadlines for credit analysis reports and loan decisioning.
  • Reviewed and updated credit and loan files to ensure accuracy and completeness of documentation.
  • Presented key information to upper management and executive team for loan recommendations.
  • Implemented risk assessment tools and techniques to improve the accuracy of credit evaluations.


Credit/Fraud Risk Analyst

Citibank
04.2007 - 04.2012
  • Answered customer service inbound calls and placed outbound calls for verification.
  • Demonstrated commitment to proactively and personally interact with internal and external clients, ensuring customer satisfaction.
  • Collected relevant data and applied analytical expertise to accurately evaluate risks.
  • Work independently or as a team to meet daily goals.
  • Analyzed fraudulent accounts and made risk assessments.
  • Provided technical support in the investigation of suspected fraudulent transactions.
  • Collaborated with other departments within the organization to ensure compliance with anti-fraud measures.
  • Responded quickly to alerts generated by automated systems designed to detect possible fraudulent activity.
  • Identified areas of risk exposure and implemented controls to minimize losses due to fraud.
  • Assisted in developing policies, procedures, and protocols to prevent fraud and protect company assets.

Education

High School Diploma -

Sandalwood High School
Jacksonville, FL
05.2003

Skills

  • Client Relationship Management
  • Teamwork and collaboration
  • Positive attitude
  • Goal-Oriented
  • Attention to detail
  • Work Planning and Prioritization
  • Strong verbal and written communication
  • Proficient in MS Office
  • Business Administration
  • Strategic Decision-Making
  • Time management skills
  • Proficient in SalesForce, JDE, AS/400

Accomplishments

  • Maintained consistent and on-time delivery record with 100% of all orders arriving on time or ahead of schedule.
  • Received Amazon Champion achievement award at Amazon in November, 2024.

Timeline

Amazon Flex Delivery/Driver, Warehouse Orders

Amazon
12.2023 - Current

Business Founder/Owner

Three Feathers LLC
02.2021 - Current

Credit Analyst

McKesson Corporation
06.2012 - 07.2020

Credit/Fraud Risk Analyst

Citibank
04.2007 - 04.2012

High School Diploma -

Sandalwood High School

Similar Profiles

CREATE PROFILE