Alisson Alvarez
Houston,TX
Summary
Innovative professional with vast experience planning and executing strategic initiatives, leading cross-functional teams, and managing projects. Adept at driving efficiency and improving performance while managing budgets and meeting deadlines.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Marketing, Leasing & Showing Specialist
Nestwell Property Management
West Jordan, UT
04.2023 - 11.2023
- Organized showings of available units for prospective tenants; answered questions about features, amenities, utilities included in rent.
- Provided thorough customer service by responding promptly to inquiries, addressing concerns, and resolving conflicts efficiently.
- Negotiated lease terms with prospective tenants, including rental rates and other concessions.
- Utilized marketing techniques to generate leads for vacant units including online advertising campaigns and open house events.
Knowledge and Content Specialist
Webhelp
Managua, Nicaragua
06.2022 - 12.2022
- Crafted high-quality content to engage target audiences and boost brand loyalty.
- Created, managed and delivered digital content using multiple techniques for websites and social media platforms.
- Engaged audiences through engaging conversations on social media platforms.
- Facilitated team building sessions among staff members to foster collaboration and improve communication skills.
- Edited and proofread existing content for grammar, accuracy, clarity, consistency, and style.
- Researched industry trends and topics to inform content direction.
Trainer
Webhelp
Managua, Nicaragua
06.2021 - 06.2022
- Tracked attendance and evaluated progress for assigned trainees
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Trained existing personnel on new or enhanced applications, products and job functions.
- Conducted one-on-one coaching sessions with employees to develop their skills and knowledge.
- Implemented new hire training program to onboard and train new employees within operations.
- Coordinated and managed the implementation of training solutions.
Debt Collector
Connect International
Managua, Nicaragua
02.2021 - 06.2021
- Utilized problem solving and critical thinking abilities to assess individual debtor situations and determine best course of action.
- Ensured compliance with applicable laws, such as the Fair Debt Collection Practices Act.
- Developed strategies to collect on past-due accounts while maintaining customer relationships.
- Successfully negotiated payment plans with delinquent customers, demonstrating strong interpersonal and communication skills.
- Negotiated payment plans with debtors to ensure timely payments.
Tech Support and Customer Service Representative
Concentrix Nicaragua
Managua, Nicaragua
09.2019 - 04.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively.
- Utilized knowledge of products and services to resolve customer issues efficiently and effectively.
- Developed relationships with customers by providing prompt responses to their requests and inquiries.
Receptionist
Universidad Centro Americana - Language Institute (Nicaragua Campus)
Managua, Nicaragua
01.2018 - 04.2018
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
Education
Bachelor of Science - Political Science And International Business
UNINI - Mexico
Mexico12-2026
English-as-a-Second-Language Education
Carcip
Managua, Nicaragua08-2019
Skills
- Contract Negotiation
- Campaign Management
- Client Prospecting
- Product Education
- Leasing Terms and Specifications
- Education Assessments
- Technology Integration
- Learning Skills Development
Languages
- English
- Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- English C1 Certified
Timeline
Marketing, Leasing & Showing Specialist
Nestwell Property Management
04.2023 - 11.2023
Knowledge and Content Specialist
Webhelp
06.2022 - 12.2022
Trainer
Webhelp
06.2021 - 06.2022
Debt Collector
Connect International
02.2021 - 06.2021
Tech Support and Customer Service Representative
Concentrix Nicaragua
09.2019 - 04.2020
Receptionist
Universidad Centro Americana - Language Institute (Nicaragua Campus)
01.2018 - 04.2018
Bachelor of Science - Political Science And International Business
UNINI - Mexico
English-as-a-Second-Language Education
Carcip
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