Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Processed payments, entering sales in register for prompt customer service.
Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Applied makeup and skincare products to customers following guidelines to enable testing of brand.
Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
Actively promoted store events and promotions to encourage customer participation and drive sales growth.
Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
Trained new staff in product knowledge and customer service protocols.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Florist
Kroger
01.2022 - 07.2022
Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
Prepared potted plants and bouquets based on customer requirements.
Utilized floral design techniques to craft unique floral arrangements.
Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
Provided customers with care directions for flower arrangements.
Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
Contributed to a positive work environment through collaborative problem-solving and supportive teamwork among staff members.
Showcased creativity and skill in developing innovative designs that garnered positive reviews from customers and colleagues alike.
Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Collaborated with clients to design custom floral arrangements for weddings, events, and special occasions.
Retail Sales Associate
T.J. Maxx
11.2020 - 02.2021
Greeted customers and helped with product questions, selections, and purchases.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Maintained clean sales floor and straightened and faced merchandise.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Answered questions about store policies and addressed customer concerns.
Education
Psychology
Sinclair Community College
Dayton, OH
Psychology
University of Dayton
Dayton, OH
12.2026
Skills
Customer Service
Organization and Multitasking
Team Collaboration
Flexibility and Adaptability
Positive Attitude
Volunteering Experience
Med-Surg Volunteer
greet, guide, and offer assistance to patients, visitors, and staff on nursing units and throughout the hospital. Volunteers may assist discharging patients, utilizing wheelchair, escort assistance, and rounding patient rooms and patient areas.
Crisis Text Line
Provide Crisis Intervention: Offer immediate emotional support, active listening, and crisis intervention to callers in distress. Assessment and Safety Planning: Conduct thorough assessments of the caller's situation to determine the level of risk and help create safety plans when necessary.
Assistant Basketball Coach For Youth
Supporting the head coach in planning and conducting practices, teaching fundamental skills, and strategizing for games. Additionally, providing encouragement, guidance, and constructive feedback to help players improve their skills and confidence. Assistant coach also assists in organizing team activities, managing logistics, and ensuring the safety of the players.
Earthquake Relief Donation Sorter
Responsible for organizing and categorizing donated clothing items. Working in a team environment to inspect each piece of clothing, ensuring its cleanliness and suitability for donation. Additionally, sorting the clothes based on size, gender, and type to facilitate distribution to those in need.
Ramadan Childcare Assistant
A childcare assistant for a community event is tasked with supervising and caring for children while their parents or guardians participate in the event. Responsibilities include ensuring the safety and well-being of the children, organizing age-appropriate activities, maintaining a positive and inclusive environment, and effectively communicating with both children and parents.