Hi, I’m
Herson Ramos
Assistant Manger
Platteville,United States
Summary
Dedicated worker with excellent communication, time management and computer skills. Frequently praised as hardworking by peers, I can be relied upon to help our company achieve its goals. Four years of professional work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the vacancy at Hillman Group. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, motivational leader and operation management. Dedicated to acquiring knowledge of company's products and services for optimized customer service.
Work History
Sherwin-Williams (3471)Platteville, Wi
Assistant Store Manager
08.2021 - Current
Job overview
- Responded quickly to meet customer needs and resolve problems.
- Solved problems and resolved conflicts for team members and customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Conducted Bi-Weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Adhered to corporate standards and regulations, encouraging safe and efficient operations.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Sherwin-Williams (3509)Dubuque, IA
Assistant Store Manager
06.2020 - 08.2021
Job overview
- Maintained organized store environment for customer and employee health and safety.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Led floor sets following plan-o-grams to update store appearance.
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials and staff members.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Sherwin-Williams (3471)Platteville, Wi
Sales Associate Team Leader
09.2019 - 04.2020
Job overview
- Generated leads and located opportunities for market expansion and business growth.
- Used knowledge of company products and services to recommend solutions to customers.
- Built and established strong relationships with customers, enabling long-term partnerships.
- Increased sales by offering advice on purchases and promoting additional products.
Sherwin-Williams (3822)Dubuque, IA
Assistant Manager in Training
04.2020 - 06.2020
Job overview
- Explored opportunities for improving quality and environmental safety at reduced cost.
- Offered potential best practices recommendations to leadership team, optimizing employee engagement.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Identified operational process inefficiencies to recommend necessary improvements.
Sherwin-Williams (3471)Platteville, Wi
Marketing/Inside Sales Intern
04.2019 - 09.2019
Job overview
- Prepared promotional presentations, marketing materials and educational content.
- Completed administrative and clerical tasks in support of marketing team.
WalmartPlatteville, WI
Store Associate
01.2018 - 04.2019
Job overview
- Effectively located merchandise across the store to address customer needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Bollant Farms Inc.Fennimore, WI
Farm Hand
06.2012 - 01.2018
Job overview
- Used tractors, trucks, trailers, forklifts and various attachments to transport animals, feed and supplies necessary for smooth and efficient farm operations.
- Exercised appropriate safety and environmental protocols when cleaning and maintaining livestock and housing
Education
University of Wisconsin - PlattevillePlatteville, WI
Bachelor of Arts from Bus. Management, Marketing, & Emph. in Finance
09.2016 - 05.2020
University Overview
- Member of American Marketing Association
- Member of Latino Student Union
- Member of Office of Multicultural Student Affairs
Skills
Relationship building and management
POS systems operations
Team leadership and coaching
Personnel development
Financial operations management
References: Managers I've Worked Under:
- Brandon Larson - (608) 279-8210
- Jenni Bauer - (563) 690-8023
- Bella Berthel - (319) 206-4037
- Allison Twombly - (815) 821-1648
Overview
4
years of professional experience
4
years of post-secondary education
2
Language