Headley Miller
Bloomfield
Summary
Project Manager - Versatile professional with a proven track record of working for major corporations, i.e. Wells Fargo, AT&T, Fiserv and E TRADE Financial, with over 18 years of solid experience managing all levels of large scale projects, including budgeting (up to $10M+) and administration. Able to plan and manage projects that support clients' business objectives closely with IT functional areas, external and/or internal customers, and vendors in defining project priorities, scope, approach, resource requirements, timing, and funding in the PMO matrix organization.
Overview
18
18
years of professional experience
Work History
Senior Project Manager
Wells Fargo
New York
10.2019 - Current
- Responsible for prioritizing the backlog, creating and accepting user stories for Delivery Management of the Big Data Technology Platform/Data-lake (Cluster Builds on Virtual Servers/Machines) and corresponding SDLC/Application development (for running/operating the environments on said clusters) to support all lines of business across Wells Fargo
- Support all lines of business across Wells Fargo, i.e
- Portfolio Management for Consumer Lending, Treasury/Transaction Services, Capital Markets, Wealth and Investment Management
- Work on various process improvement projects within Capital Markets and ensure timely and accurate results of all project deliverables
- Manage data governance for Business elements for reporting, driving governance activities for all participating line of businesses
- Work as team champion for Agile Transformation Project, using agile maturity model, rating teams, developing scores, etc
- Lead a cross-functional team comprised of internal employees and external contractors with different agile methods (SCRUM, etc.
Senior Project Manager
Fiserv
Parsippany
02.2016 - 10.2019
- Assembled/directed project teams, across functional business units of 15+, using ServiceNow
- Acted as primary point of contact to handle project issues regarding Application and Data Center Migrations for Mergers and Acquisitions, moving technology from one network/platform to another, Windows 7 to Windows 10/O365 upgrades, Payments/Deposits/ACH, Credit/ATM cards, Point of Sale (POS), ATM hardware, as well as managed changes to project scope, with a strong customer focus
- Worked as a Project Manager to guide team on all implementation and involving end to end development project management activities
- Responsible for Project Execution and Tracking
- Assembled/directed project teams, across functional business units
- Managed day to date project time/scope, conducted weekly team meetings, facilitated one off meetings
- Managed the Creation of a SharePoint database for the purposes of tracking and reporting of staging/deployment for larger projects, which has now become a staple within the Service Delivery Organization
- Created highly valuable Excel query that increased productivity by 100% and cut project costs by over 50%
Lead Project Manager
AT&T
Piscataway
08.2014 - 01.2016
- Regularly communicated to senior management regarding the status of specific project deliverable
- Provided measurable input into new products, processes, standards or plans in support of the business
- Coordinated test and turn up with provisioning and customer to ensure successful implementation and deployment of complex orders of company products
- Established and monitored milestones and managed MACD orders as needed
- Achieved remarkable success in completing a project estimated for eighteen months in only eight by quickly learning the process for very efficient implementation
Project Manager
E*TRADE Financial
Jersey City
01.2006 - 05.2014
- Teamed with software engineers and business analysts to implement updates to legal corporate account management (SaaS), compliance/AML and finance systems; provided all related team training
- Designed, implemented and maintained the risk management and capital markets
- Achieved remarkable 300% increase in department productivity and spearheaded transition from paper-based to virtual / electronic record keeping
- Boosted department visibility & accessibility, improving cross-departmental relationships and collaboration; developed strong internal and external network
Education
Bachelor of Science - Marketing
Kean University
2004
Skills
- PM/SDLC, IT Infrastructure; Waterfall and Agile Lean/SAFe methodologies, SCRUM/KANBAN
- Project Portfolio Management (PPM)
- Jira/Confluence
- Microsoft Office Suite
- Data Analysis
- Risk management processes and analysis
- Reporting
- Planning
- Leadership
- Prioritization
Timeline
Senior Project Manager
Wells Fargo
10.2019 - Current
Senior Project Manager
Fiserv
02.2016 - 10.2019
Lead Project Manager
AT&T
08.2014 - 01.2016
Project Manager
E*TRADE Financial
01.2006 - 05.2014
Bachelor of Science - Marketing
Kean University
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