HEATH BERRY
Charlotte,NC
Summary
Dynamic leader with proven expertise in small business operations and customer relations, honed at TEKMOBILITY and Sprint. Excelled in enhancing business processes and fostering strong client relationships, achieving significant improvements in customer satisfaction. Skilled in policy implementation and sales strategies, adept at managing desktops, laptops, and mobile devices.
Overview
18
18
years of professional experience
Work History
CO OWNER
TEKMOBILITY
04.2012 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Established foundational processes for business operations.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Demonstrated strong organizational and time management skills while managing multiple projects.
SPRINT SALES ASSOCIATE
Sprint
10.2006 - 05.2012
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Science - Business Administration
Lee University
Cleveland, TN11-2003
Skills
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Sales Strategies
- Desktops, Laptops, and Mobile Devices
Timeline
CO OWNER
TEKMOBILITY
04.2012 - Current
SPRINT SALES ASSOCIATE
Sprint
10.2006 - 05.2012
Bachelor of Science - Business Administration
Lee University
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