Heath Cochran Russell

Assist Executive staff with administrative tasks. Serve as first point of contact for all visitors at the facility and ensure that calls are answered in a timely and professional manner. Provide service to all work areas within the facility when needed. Complete preliminary reviews of nursing staff job applications. Coordinate the scheduling of job interviews for prospective candidates. Oversee Resident Trust Accounts to ensure accurate accounting of resident monies.

• Provided exceptional customer service to enhance guest satisfaction and foster repeat visits.
• Assisted in maintaining cleanliness and organization of dining area to ensure optimal guest experience.
• Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
• Educated customers about menu offerings and weekly specials.
• Managed payment transactions efficiently, ensuring accuracy and prompt processing for guests.
• Coordinated and assisted with setup and breakdown of event equipment.

• Provided personalized technical and sales support to multiple customers at a time.
• Educated internal and external customers regarding Apple products and services.
• Diagnosed technical issues and implemented effective solutions to enhance system performance.
• Assisted in troubleshooting hardware and software problems, ensuring minimal downtime for users.
• Collaborated with cross-functional teams to streamline processes and improve service delivery.
• Maintained accurate documentation of technical procedures and system configurations.
• Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
• Provided exceptional customer support, resolving complex technical issues with effective communication skills.

• Communicated with front of house and back of house teams to offer efficient and effective service to patrons.
• Coordinated team efforts to enhance service delivery and optimize workflow efficiency.
• Trained new staff on utility processes, promoting adherence to best practices and safety measures.

• Compiled new and existing client information into databases.
• Developed marketing materials to enhance brand visibility and engagement.
• Assisted in executing social media campaigns to increase audience interaction.
• Conducted market research to identify trends and inform strategy development.
• Collaborated with team members on content creation for promotional efforts.
• Supported marketing initiatives.