Heath Coenen
Madison,WI
Summary
Customer service oriented professional seeking a job that uses my background in the service industry. Ability to work as a member of a team or individually with little to no supervision. Open to working various days and shifts as needed.
Overview
21
21
years of professional experience
Work History
Warehouser
Woodman's Food Market
2018.02 - Current
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.
- Established safety protocols for warehouse environment, significantly reducing workplace accidents.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Warehouser
Sherwin-Williams Floorcoverings
2018.09 - 2020.06
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.
Delivery Driver
Market Street Diner and Bakery
2017.06 - 2019.06
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers and vendors.
Delivery Driver
Glass Nickel Pizza Company
2014.07 - 2017.06
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Bartender
Bowl-A-Vard Lanes
2004.10 - 2013.05
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Grocery Clerk
Cub Foods
2003.05 - 2011.12
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
Education
Associate of Science - Atmospheric Sciences And Meteorology
Madison Area Technical College
Madison, WILafollette High School
Madison, WI06.2001
Skills
- Pallet Jack Handling
- Order Picking
- Storage Organization
- Shipping and receiving
- Stock replenishment
- Product identification
- Loading and unloading
- Warehouse Safety
Languages
Spanish
Limited Working
Timeline
Warehouser
Sherwin-Williams Floorcoverings
2018.09 - 2020.06
Warehouser
Woodman's Food Market
2018.02 - Current
Delivery Driver
Market Street Diner and Bakery
2017.06 - 2019.06
Delivery Driver
Glass Nickel Pizza Company
2014.07 - 2017.06
Bartender
Bowl-A-Vard Lanes
2004.10 - 2013.05
Grocery Clerk
Cub Foods
2003.05 - 2011.12
Associate of Science - Atmospheric Sciences And Meteorology
Madison Area Technical College
Lafollette High School
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