Heath Dubbeld
Noblesville,IN
Summary
Technical Service Technician with 3+ years of experience working with Helmer products and services. Eager to take on more responsibility. Enjoyer of troubleshooting and problem solving. I find purpose and fulfillment in helping our customers resolve their issues so that they can get back to saving lives all across the globe.
Overview
3
3
years of professional experience
Work History
Technical Service Representative
Helmer Scientific
Noblesville, IN
04.2021 - Current
- Possess 3+ years of experience as a Technical Service Technician.
- Opened, managed, and closed approximately 5600 customer cases of my own.
- Provide thorough support and problem resolution for customers via phone, email, and live chat support.
- Developed up-to-date knowledge on company products and services to deliver excellent support to customers.
Skills
- Customer Service
- Technical Troubleshooting
- Critical Thinking
- Diplomacy
- Microsoft Teams
- Microsoft Outlook
- Microsoft Dynamics 360 CRM
- Microsoft Excel
- Microsoft Word
- FourthShift
MY EXPERIENCE AND GOALS WITH HELMER
As a loyal employee of Helmer, it has been an absolute pleasure working along side some of the best people in the world. Back when I first joined Helmer in 2020 as a Material Handler it was my intention to find a long term company that I could develop and grow in long-term, and I truly feel like I've hit the jackpot.
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It is my desire and plan to deepen my roots with Helmer, and learn all that I can to become a greater asset for this great company. My next goal is to become a Technical Service Technician level II. I possess the skills and experience you are seeking for this hire. As a result, I believe myself to be an excellent candidate for this job.
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Thank you for considering me for the role.
Timeline
Technical Service Representative
Helmer Scientific
04.2021 - Current
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